UKG Pro Logo
UKG Pro Logo
UKG

UKG Pro

Composite Score
8.0 /10
CX Score
8.0 /10

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Payroll category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

76 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

8% Negative
8% Neutral
84% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Security Protects
  • Reliable

Feature Ratings

Average 79

Direct Deposit

82

Self Service Portal

81

Benefits Calculation

79

HR Systems Interface

79

Time and Attendance

79

Taxation Deduction

78

Tax Form Preparation

78

Compensation Management

77

Vacation and Leave Tracking

76

Retirement Plan Tracking

76

Accounting Systems Interface

73

Vendor Capability Ratings

Average 74

Breadth of Features

77

Business Value Created

77

Availability and Quality of Training

77

Product Strategy and Rate of Improvement

76

Vendor Support

75

Usability and Intuitiveness

73

Ease of Data Integration

73

Quality of Features

73

Ease of IT Administration

72

Ease of Implementation

72

Ease of Customization

71

UKG Pro Reviews

Cindy A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

IT innovation for reducing manual tasks

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG Pro has improved our time and attendance tracking capabilities, with the added benefit of lowering our payroll processing cost. We've also been able to automate many benefits of vendor interfaces, reducing the need for manual modifications. We were able to avoid paper forms and manual data entry from the new hire onboarding process thanks to the Recruiting and Onboarding experience.

What is your favorite aspect of this product?

UKG is one of my favorite programs because it has so many features. We may use the recruiting and onboarding gateways, as well as search up current employees, see our pay deposits, assess our PTO, and so much more. It truly is a one-stop store! Everything is also quite well structured, making it simple to locate various components. It was a fantastic tool for our company.

What do you dislike most about this product?

My experience with UKG Pro was great. It was an excellent tool for working and my team was also satisfied with this tool. It increases our customer satisfaction. It was perfect overall. I really enjoyed it very much.

What recommendations would you give to someone considering this product?

I would seriously encourage UKG Pro to anyone searching for a sophisticated HRIS with numerous modules and cutting-edge reporting capabilities. They are a business that stands behind its product and seeks to make it the finest in the industry. It's simple to use and allows them to perform a lot of their work on their phone.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Peter P.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Simple, versatile, and scalable

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG Pro demonstrates its own that it is more than simply a payroll provider by delivering us new HRM features to help us stay current with global changes in how people are treated, interacted with, and given feedback to better build up the organization and boost productivity and operational efficiency at the same time.

What is your favorite aspect of this product?

The best features of this payroll system are its ease of use and engaging features, multi-purpose capability, and work completion effectiveness. Furthermore, it has a low maintenance requirement, making it ideal for business and individual use. The editor is both simple and robust. The navigation is simple. The data models in the core are simple to comprehend as well as the setup is excellent.

What do you dislike most about this product?

When a problem develops, the answer is largely determined by the people assigned to it but sometimes the late response of their professionals annoys us very badly. Furthermore, some of their services do not appear to go far enough to reduce employee workload.

What recommendations would you give to someone considering this product?

With UKG Pro, every step of the complicated payroll is simple to complete. Platform configuration is also a useful capability for dealing with specific conditions that businesses confront. The web payroll steps are an excellent way to keep track of your payroll status. I strongly recommend UKG Pro to all enterprises.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Megan M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Best for stress-free payroll management

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

I believe that its simplicity makes it everyone's and company's favorite; everything that is a hassle with other solutions is a pleasurable chore on the UKG pro platform. Onboarding is simple.

What is your favorite aspect of this product?

Its simplicity, scalability, versatility, and broad network of engineers and analysts who specialize in the system are what I appreciate best about this Payroll system. UKG Pro has done an excellent job of enabling us and our employees to keep track of our payroll status. Integrations are straightforward to set up.

What do you dislike most about this product?

Users must recruit more resources to stay up with the tool, which is tough when operating in a small business setting. It is costly, but because it is also robust, other large companies can overlook it; nonetheless, it will be a difficulty for smaller businesses with little resources.

What recommendations would you give to someone considering this product?

Our organization uses UKG Pro to manage general timekeeping, internal database sharing, and payroll responsibilities for our project specs. Because it can be used in any business setting, I recommend that others test it first for their needs. Most likely, it will be perfect for you.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

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