UKG Pro Logo
UKG Pro Logo
UKG

UKG Pro

Composite Score
8.1 /10
CX Score
8.2 /10

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Payroll category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

7% Negative
8% Neutral
85% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Trustworthy

Feature Ratings

Average 77

Direct Deposit

80

Self Service Portal

80

Time and Attendance

78

HR Systems Interface

76

Benefits Calculation

76

Taxation Deduction

76

Tax Form Preparation

75

Retirement Plan Tracking

74

Compensation Management

74

Vacation and Leave Tracking

73

Accounting Systems Interface

71

Vendor Capability Ratings

Average 73

Breadth of Features

77

Availability and Quality of Training

76

Business Value Created

76

Product Strategy and Rate of Improvement

74

Vendor Support

73

Ease of Data Integration

73

Ease of IT Administration

73

Quality of Features

71

Usability and Intuitiveness

71

Ease of Implementation

71

Ease of Customization

70

UKG Pro Reviews

Jannis K.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

One of the greatest payroll software

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

I enjoy how simple the tool is to use. It's simple to use, but there's a lot I can accomplish with the program. UKG Pro is continually looking for new ways to improve its tool, which I appreciate. UKG Pro has features for hiring and onboarding new employees. It aids in the calculation, processing, and obtaining of an employee's pay.

What is your favorite aspect of this product?

Our objective with this solution was to provide a fully-featured solution that allowed for easy information sharing. I appreciated how easy and convenient it was to clock in every day using this app on my phone. Through this site, I was able to request time off, sick days, and vacation compensation. I could simply check my financials, paid time off balances, and so forth.

What do you dislike most about this product?

Because of the security access levels linked with the time and attendance product we had before, reporting was challenging. Their assistance might be delayed at times, but they appear to be working to improve this. And some of their goods don't appear to go far enough to reduce employee workload.

What recommendations would you give to someone considering this product?

I would strongly suggest UKG Pro to anyone searching for a sophisticated HR and Payroll management system with several modules and cutting-edge reporting capabilities. They are a firm that believes in its product and works hard to make it the finest in class. They also provide a variety of workflow methods in which you may set up permissions for each item or activity.

Pros

  • Trustworthy
  • Unique Features
  • Effective Service
  • Inspires Innovation

David C.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Effective payroll platform

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG Pro provides all of the features that a good HR tool should have. We used to have to email Excel spreadsheets every other week before we started using it, and now it's much easier to get our hours in. It also serves as a convenient central location for electronic forms.

What is your favorite aspect of this product?

The strong client community and how UKGPro works hard to guarantee that the system grows into a top-notch platform are my favorite features. Our other systems are more matched with real-time information, which includes reports and dashboards. Employees' capacity to explore and manage their information smoothly has a significant impact. Our employees have benefited greatly from the ease of use of the Core HR applications.

What do you dislike most about this product?

Because not all capabilities are accessible through the Web interface, managers must rely on a "Back Office" application to conduct some activities. It's not difficult to find or use, but it's another subsystem that must be learned in order to completely operate UKGPro.

What recommendations would you give to someone considering this product?

The People Analytics module is a real game-changer that gives you more control over-reporting. They are constantly improving and updating their products, with a lot of it depending on client feedback. They provide a full package of human resources apps, which I like. They have a great applicant tracking system in particular.

Pros

  • Reliable
  • Efficient Service
  • Caring
  • Client Friendly Policies

Cindy A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

IT innovation for reducing manual tasks

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG Pro has improved our time and attendance tracking capabilities, with the added benefit of lowering our payroll processing cost. We've also been able to automate many benefits of vendor interfaces, reducing the need for manual modifications. We were able to avoid paper forms and manual data entry from the new hire onboarding process thanks to the Recruiting and Onboarding experience.

What is your favorite aspect of this product?

UKG is one of my favorite programs because it has so many features. We may use the recruiting and onboarding gateways, as well as search up current employees, see our pay deposits, assess our PTO, and so much more. It truly is a one-stop store! Everything is also quite well structured, making it simple to locate various components. It was a fantastic tool for our company.

What do you dislike most about this product?

My experience with UKG Pro was great. It was an excellent tool for working and my team was also satisfied with this tool. It increases our customer satisfaction. It was perfect overall. I really enjoyed it very much.

What recommendations would you give to someone considering this product?

I would seriously encourage UKG Pro to anyone searching for a sophisticated HRIS with numerous modules and cutting-edge reporting capabilities. They are a business that stands behind its product and seeks to make it the finest in the industry. It's simple to use and allows them to perform a lot of their work on their phone.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

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