UKG Pro Logo
UKG Pro Logo
UKG

UKG Pro

Composite Score
8.1 /10
CX Score
8.2 /10

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Payroll category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

7% Negative
8% Neutral
85% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Trustworthy

Feature Ratings

Average 77

Direct Deposit

80

Self Service Portal

80

Time and Attendance

78

HR Systems Interface

76

Benefits Calculation

76

Taxation Deduction

76

Tax Form Preparation

75

Retirement Plan Tracking

74

Compensation Management

74

Vacation and Leave Tracking

73

Accounting Systems Interface

71

Vendor Capability Ratings

Average 73

Breadth of Features

77

Availability and Quality of Training

76

Business Value Created

76

Product Strategy and Rate of Improvement

74

Vendor Support

73

Ease of Data Integration

73

Ease of IT Administration

73

Quality of Features

71

Usability and Intuitiveness

71

Ease of Implementation

71

Ease of Customization

70

UKG Pro Reviews

Peter P.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Simple, versatile, and scalable

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG Pro demonstrates its own that it is more than simply a payroll provider by delivering us new HRM features to help us stay current with global changes in how people are treated, interacted with, and given feedback to better build up the organization and boost productivity and operational efficiency at the same time.

What is your favorite aspect of this product?

The best features of this payroll system are its ease of use and engaging features, multi-purpose capability, and work completion effectiveness. Furthermore, it has a low maintenance requirement, making it ideal for business and individual use. The editor is both simple and robust. The navigation is simple. The data models in the core are simple to comprehend as well as the setup is excellent.

What do you dislike most about this product?

When a problem develops, the answer is largely determined by the people assigned to it but sometimes the late response of their professionals annoys us very badly. Furthermore, some of their services do not appear to go far enough to reduce employee workload.

What recommendations would you give to someone considering this product?

With UKG Pro, every step of the complicated payroll is simple to complete. Platform configuration is also a useful capability for dealing with specific conditions that businesses confront. The web payroll steps are an excellent way to keep track of your payroll status. I strongly recommend UKG Pro to all enterprises.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Megan M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Best for stress-free payroll management

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

I believe that its simplicity makes it everyone's and company's favorite; everything that is a hassle with other solutions is a pleasurable chore on the UKG pro platform. Onboarding is simple.

What is your favorite aspect of this product?

Its simplicity, scalability, versatility, and broad network of engineers and analysts who specialize in the system are what I appreciate best about this Payroll system. UKG Pro has done an excellent job of enabling us and our employees to keep track of our payroll status. Integrations are straightforward to set up.

What do you dislike most about this product?

Users must recruit more resources to stay up with the tool, which is tough when operating in a small business setting. It is costly, but because it is also robust, other large companies can overlook it; nonetheless, it will be a difficulty for smaller businesses with little resources.

What recommendations would you give to someone considering this product?

Our organization uses UKG Pro to manage general timekeeping, internal database sharing, and payroll responsibilities for our project specs. Because it can be used in any business setting, I recommend that others test it first for their needs. Most likely, it will be perfect for you.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

Beau B.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A wonderful and comprehensive solution

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Others could not similarly tailor the system to our specific requirements. Their payroll process was inefficient and time-consuming, and we had various tax concerns with payroll. The reporting and analytics capabilities were limited. UKG Pro is an excellent solution for our businesses.

What is your favorite aspect of this product?

All employees have access to a database, which includes a directory, as well as an easy portal for time clock administration, benefits, file sharing, and training. I enjoyed how simple and convenient it was to use this app on my phone to clock in every day. Through here, I was able to request time off, sick days, and holiday compensation. I didn't have to go to my director.

What do you dislike most about this product?

I dislike the inability to give several company codes to an employee who may be paid differently in separate company codes, but this affects a small number of employees and there is a workaround. Aside from that, I don't have many, if any, cons for this software.

What recommendations would you give to someone considering this product?

I recommend this tool to every organization. UKG is user-friendly and covers all of our departments' processes. The customer service is excellent and prompt. Overall, we've saved a lot of paper and gained a lot of efficiencies by minimizing manual operations. Our decision was based primarily on the cost and level of customer service given.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Effective Service

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