
In Partnership With SelectHub
Software Claimed

What is UKG Pro?
UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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In Partnership With SelectHub
UKG Pro Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
93 Plan to Renew
76 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Security Protects
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Direct Deposit
Self Service Portal
Benefits Calculation
HR Systems Interface
Time and Attendance
Taxation Deduction
Tax Form Preparation
Compensation Management
Vacation and Leave Tracking
Retirement Plan Tracking
Accounting Systems Interface
Vendor Capability Ratings
Breadth of Features
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Ease of IT Administration
Ease of Implementation
Ease of Customization
Also Featured in...
Workforce Management - Enterprise
Score 8.2
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Human Capital Management - Enterprise
Score 8.2
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Talent Management
Score 7.7
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Benefits Administration
Score 7.1
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UKG Pro Reviews

Beau B.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2022
A wonderful and comprehensive solution
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Others could not similarly tailor the system to our specific requirements. Their payroll process was inefficient and time-consuming, and we had various tax concerns with payroll. The reporting and analytics capabilities were limited. UKG Pro is an excellent solution for our businesses.
What is your favorite aspect of this product?
All employees have access to a database, which includes a directory, as well as an easy portal for time clock administration, benefits, file sharing, and training. I enjoyed how simple and convenient it was to use this app on my phone to clock in every day. Through here, I was able to request time off, sick days, and holiday compensation. I didn't have to go to my director.
What do you dislike most about this product?
I dislike the inability to give several company codes to an employee who may be paid differently in separate company codes, but this affects a small number of employees and there is a workaround. Aside from that, I don't have many, if any, cons for this software.
What recommendations would you give to someone considering this product?
I recommend this tool to every organization. UKG is user-friendly and covers all of our departments' processes. The customer service is excellent and prompt. Overall, we've saved a lot of paper and gained a lot of efficiencies by minimizing manual operations. Our decision was based primarily on the cost and level of customer service given.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.

Dayanna A.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
All in one solution
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The Other system was not interconnected, requiring us to enter redundant data, and it only provided payroll services, and it was more expensive than UKG Pro. UKG Pro delivered the greatest solution to fit our unique demands and the best overall value; also, customer service and training were significantly greater than what other vendors offered.
What is your favorite aspect of this product?
We've discovered some optimized payroll business methods, as well as within Onboarding. Overall, my experience with this software and company has been positive. When I need to, I can easily clock in and leave. It has a handy toolbar that names everything. Great features for communicating with all staff about anything. Customization and the capacity to add our own fields are highly valued features.
What do you dislike most about this product?
The major disadvantage of the software, in my opinion, is that the mobile app lacks some functionality that the PC software has. Some functionalities that I regularly have access to are not available on the mobile app. More training sources, at the very least, could be valuable to the BI functionality.
What recommendations would you give to someone considering this product?
UKG is advantageous to our organization, and if you are willing to put in the effort up front, you can make things work in your favor. It is simple to use if you understand the system. It does, however, necessitate some initial effort. I love the capacity to manage employee information and benefits, as well as the time management program.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.

Alessandro F.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Excellent HR software
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG is more extensive than other software, allowing better management in large companies.
What is your favorite aspect of this product?
UKG has been of support to our employees and company, since it offers us all the necessary tools and the best thing is that everything is within a software; Employee information, when entering the company, and editing their data as time goes by, inspections, error correction, payroll, working hours, entry and exit, among others that make us choose UKG.
What do you dislike most about this product?
It is not that I dislike it, but that the prices are somewhat high, but I understand that it is worth it.
What recommendations would you give to someone considering this product?
The fact that employees have access to company information, such as holidays, hours and days off, makes it more efficient. In addition, its breadth allows us to handle files of any size.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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