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UKG

UKG Pro

Composite Score

8.1 /10

CX Score

8.2 /10

120 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Payroll category

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1 Top Rated Capabilities

0 Top Rated Features

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

3 Top Rated Capabilities

1 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

2021 Data Quadrant Champion

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

7% Negative

8% Neutral

85% Positive

Pros

Respectful
Acts with Integrity
Reliable
Trustworthy

Feature Ratings

Average 77

Direct Deposit

Self Service Portal

Time and Attendance

HR Systems Interface

Benefits Calculation

Taxation Deduction

Tax Form Preparation

Retirement Plan Tracking

Compensation Management

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 73

Breadth of Features

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Also Featured in...

Workforce Management - Enterprise

Score 8.2

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Human Capital Management - Enterprise

Score 8.1

View UKG Pro in this category (opens in a new tab)

Talent Management

Score 7.7

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.3

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Dayanna A.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

All in one solution

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The Other system was not interconnected, requiring us to enter redundant data, and it only provided payroll services, and it was more expensive than UKG Pro. UKG Pro delivered the greatest solution to fit our unique demands and the best overall value; also, customer service and training were significantly greater than what other vendors offered.

What is your favorite aspect of this product?

We've discovered some optimized payroll business methods, as well as within Onboarding. Overall, my experience with this software and company has been positive. When I need to, I can easily clock in and leave. It has a handy toolbar that names everything. Great features for communicating with all staff about anything. Customization and the capacity to add our own fields are highly valued features.

What do you dislike most about this product?

The major disadvantage of the software, in my opinion, is that the mobile app lacks some functionality that the PC software has. Some functionalities that I regularly have access to are not available on the mobile app. More training sources, at the very least, could be valuable to the BI functionality.

What recommendations would you give to someone considering this product?

UKG is advantageous to our organization, and if you are willing to put in the effort up front, you can make things work in your favor. It is simple to use if you understand the system. It does, however, necessitate some initial effort. I love the capacity to manage employee information and benefits, as well as the time management program.

Pros

Continually Improving Product
Reliable
Unique Features
Efficient Service

Alessandro F.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Excellent HR software

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG is more extensive than other software, allowing better management in large companies.

What is your favorite aspect of this product?

UKG has been of support to our employees and company, since it offers us all the necessary tools and the best thing is that everything is within a software; Employee information, when entering the company, and editing their data as time goes by, inspections, error correction, payroll, working hours, entry and exit, among others that make us choose UKG.

What do you dislike most about this product?

It is not that I dislike it, but that the prices are somewhat high, but I understand that it is worth it.

What recommendations would you give to someone considering this product?

The fact that employees have access to company information, such as holidays, hours and days off, makes it more efficient. In addition, its breadth allows us to handle files of any size.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

SCOTT M.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

User Friendly, Helpful Model My Pay Option

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

UKG Pro has a much more easy to navigate user-interface than similar products and has more self-service features.

What is your favorite aspect of this product?

My favorite part is the mobile app feature that can provide information on the go.

What do you dislike most about this product?

The timekeeping function is not fully integrated and thus we still need two separate systems.

What recommendations would you give to someone considering this product?

The website works best for Google Chrome over Internet Explorer and Firefox.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2021 Data Quadrant Champion

UKG Pro Ratings

84 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

HR Systems Interface Ability to interface with the organization’s HR system.

Benefits Calculation Ability to calculate benefits

Taxation Deduction Ability to calculate and deduct appropriate taxes

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Enterprise

Human Capital Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Reviews

Dayanna A.

All in one solution

Likeliness to Recommend

Pros

Alessandro F.

Excellent HR software

Likeliness to Recommend

Pros

SCOTT M.

User Friendly, Helpful Model My Pay Option

Likeliness to Recommend

Pros

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Feature Ratings

Direct Deposit

Self Service Portal

Time and Attendance

HR Systems Interface

Benefits Calculation

Taxation Deduction

Tax Form Preparation

Retirement Plan Tracking

Compensation Management

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Breadth of Features

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization