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UKG

UKG Pro

Composite Score

8.1 /10

CX Score

8.1 /10

261 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

2 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

9 Top Rated Capabilities

2 Top Rated Features

2021

2021 Emotional Footprint Champion

2021

2021 Data Quadrant Champion

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

3% Negative

13% Neutral

84% Positive

Pros

Respectful
Trustworthy
Acts with Integrity
Reliable

Feature Ratings

Average 77

Employee Record

Payroll Administration

Scheduling

Position Management

Self-Service Applicant Portal

Time and Attendance

Workforce Planning

Performance Management

Talent Acquisition

Reporting and Analytics

Leave Management

Vendor Capability Ratings

Average 75

Breadth of Features

Availability and Quality of Training

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of Customization

Vendor Support

Also Featured in...

Workforce Management - Enterprise

Score 8.2

View UKG Pro in this category (opens in a new tab)

Payroll

Score 8.1

View UKG Pro in this category (opens in a new tab)

Talent Management

Score 7.7

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.3

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Sampath Kumar U.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Good product to use for HCM

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Look and feel of the product and usage.

What is your favorite aspect of this product?

HCM is my favorite and it has all my takeaways.

What do you dislike most about this product?

Nothing as yet

What recommendations would you give to someone considering this product?

If you're scouting for HCM then here is the product.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Andrea S.

Role: Human Resources
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

So far so good

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

Lots of features

What is your favorite aspect of this product?

Integrations

What do you dislike most about this product?

not as self intuitive as others I've used. Reports are trickier

What recommendations would you give to someone considering this product?

good product, lots of features, takes training

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rahul S.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

It handles our complex union rules.

Likeliness to Recommend

6 /10

What differentiates UKG Pro from other similar products?

We have many employees who are part of a union, and they have very complex rules for pay and scheduling. Ukg pro is one of the few systems that can handle this complexity.

What is your favorite aspect of this product?

I love that the system can automatically calculate the correct pay for overtime based on our union agreements. This saves us from so many manual calculations and potential mistakes.

What do you dislike most about this product?

Setting up all the union rules in the system was a very long and difficult project.

What recommendations would you give to someone considering this product?

If you have union employees, you need a powerful system like this.

Pros

Helps Innovate
Inspires Innovation
Saves Time
Client Friendly Policies

Cons

Less Productive

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

2021 Emotional Footprint Champion

2021 Data Quadrant Champion

UKG Pro Ratings

87 Likeliness to Recommend

96 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Self-Service Applicant Portal​ The solution provides a robust applicant portal where documentation can be submitted, updated, and where the present status of an application can be tracked.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Workforce Management - Enterprise

Payroll

Talent Management

Benefits Administration

UKG Pro Reviews

Sampath Kumar U.

Good product to use for HCM

Likeliness to Recommend

Pros

Andrea S.

So far so good

Likeliness to Recommend

Pros

Rahul S.

It handles our complex union rules.

Likeliness to Recommend

Pros

Cons

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1
Since last award

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Since last award

Feature Ratings

Employee Record

Payroll Administration

Scheduling

Position Management

Self-Service Applicant Portal

Time and Attendance

Workforce Planning

Performance Management

Talent Acquisition

Reporting and Analytics

Leave Management

Vendor Capability Ratings

Breadth of Features

Availability and Quality of Training

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of Customization

Vendor Support