UKG

UKG Pro

Composite Score

8.2 /10

CX Score

8.1 /10

160 Reviews Write a Review

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Software Claimed

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Workforce Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

6 Top Rated Features

2024

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

0 Top Rated Features

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

5% Negative

13% Neutral

82% Positive

Pros

Respectful
Acts with Integrity
Fair
Security Protects

Cons

Under Delivered

Feature Ratings

Average 80

Time Capture Physical

Time Capture

Workforce Scheduling

Shift Management

Absence Management

Rate Policies

Attendance Management and Policies

Staffing

Workforce Dashboards and Reporting

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 76

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of Implementation

Also Featured in...

Human Capital Management - Enterprise

Score 8.2

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Payroll

Score 8.0

View UKG Pro in this category (opens in a new tab)

Talent Management

Score 7.7

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.1

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Kimberly P.

Role: Human Resources
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Best in the Industry, but needs growth!

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

The amount that they have into scheduling, learning, communication is years farther then any other company with an HR service. They have Talk which provides communication and also filters messages, which has made it easier to cover shifts. They have UKG Learning which makes it easier to access information for teams and to also put everything in 1 place.

What is your favorite aspect of this product?

Hands down it is UKG Talk!

What do you dislike most about this product?

Our set up of our product did not go well. We are now on year 3 with this product and we still don't have PTO working. Also, with OT it pays employees double instead of time and a half, so we have to manually enter it in every payroll. These are things that make it difficult and we have to work with on a daily basis.

What recommendations would you give to someone considering this product?

Talk with those that are in your industry with the product, to make sure that you get things checked and changed during the beginning stages to make it the easiest transition.

Pros

Security Protects
Performance Enhancing
Saves Time
Respectful

Cons

Less Effective Service
Under Delivered
Less Transparent

Elizabeth A.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

I love UKG Software

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

We find UKG to be a lot easier to use the ADP, and it has more features that we can use.

What is your favorite aspect of this product?

I think the software is pretty great. I think the benefits wizard really works great for open enrollment.

What do you dislike most about this product?

I still think WFM is a little hard to use. There should be a way to fix it to make reports better.

What recommendations would you give to someone considering this product?

Buy it you won't be sorry.

Pros

Efficient Service
Respectful
Helps Innovate
Continually Improving Product

Carlyn D.

Role: Human Resources
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

I really enjoy UKG and all it offers!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG works so well. Very simple and easy to use.

What is your favorite aspect of this product?

I love how easy it is to learn. And it does everything I need it to do and more.

What do you dislike most about this product?

Having to create and wait on a ticket

What recommendations would you give to someone considering this product?

Do it!!!!!!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2022 Data Quadrant Champion

UKG Pro Ratings

88 Likeliness to Recommend

1 Since last award

98 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Human Capital Management - Enterprise

Payroll

Talent Management

Benefits Administration

UKG Pro Reviews

Kimberly P.

Best in the Industry, but needs growth!

Likeliness to Recommend

Pros

Cons

Elizabeth A.

I love UKG Software

Likeliness to Recommend

Pros

Carlyn D.

I really enjoy UKG and all it offers!

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Time Capture Physical

Time Capture

Workforce Scheduling

Shift Management

Absence Management

Rate Policies

Attendance Management and Policies

Staffing

Workforce Dashboards and Reporting

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of Implementation