UKG

UKG Pro

Composite Score

8.2 /10

CX Score

8.1 /10

160 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Workforce Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

6 Top Rated Features

2024

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

0 Top Rated Features

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

5% Negative

13% Neutral

82% Positive

Pros

Respectful
Acts with Integrity
Fair
Security Protects

Cons

Under Delivered

Feature Ratings

Average 80

Time Capture Physical

Time Capture

Workforce Scheduling

Shift Management

Absence Management

Rate Policies

Attendance Management and Policies

Staffing

Workforce Dashboards and Reporting

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 76

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of Implementation

Also Featured in...

Human Capital Management - Enterprise

Score 8.2

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Payroll

Score 8.0

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Talent Management

Score 7.7

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Benefits Administration

Score 7.1

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UKG Pro Reviews

Debbie H.

Role: C-Level
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Nice product, costly; Include more features

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

Fairly intuitive.

What is your favorite aspect of this product?

Easy to navigate

What do you dislike most about this product?

That more features aren't included - that different modules have to be added on; Missing some functionality.

What recommendations would you give to someone considering this product?

Look at UKG Ready and UKG when determining company needs. Make sure to hire someone with previous UKG experience!

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Kevin W.

Role: Operations
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Great product, overwhelming without expert support

Likeliness to Recommend

7 /10

What differentiates UKG Pro from other similar products?

Because I am in the product, I can only answer in a way that provides why I enjoy using UKG and that's their ability to be innovative and pushing the boundaries with trends. For example, UKG Bryte, an AI tool is all over everything. I do not see that point of view from others like Workday or Logile.

What is your favorite aspect of this product?

Coming from an older, legacy system, it's the freshness it provides.

What do you dislike most about this product?

My leadership would say, "the ability to edit/delete raw punches" because the system allows that. There are some other things that Leadership would say, but leadership comes from an older time where things could just simply be locked down because the system we used was made in house and could do that.

What recommendations would you give to someone considering this product?

For UKG Pro WFM to be successful, you need to consider all parts of your organization and who will be in the weeds of using it. Does it help them? Does it give them what they need? How do you know? Did you ask them or just assume? Because if you only do the latter, then you've already failed. Bring those grass roots folks in as soon as possible to make sure all the pieces in the system handles what they need and will be able to use.

Pros

Fair
Security Protects
Helps Innovate
Continually Improving Product

Cons

Vendor's Interest First
Less Transparent
Less Effective Service

Role: Human Resources
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2024

UKG has potential but customer service is limiting

Likeliness to Recommend

7 /10

Pros

Respectful
Friendly Negotiation
Security Protects
Performance Enhancing

Cons

Less Effective Service
Less Efficient Service
Less Caring

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2022 Data Quadrant Champion

UKG Pro Ratings

88 Likeliness to Recommend

1 Since last award

98 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Human Capital Management - Enterprise

Payroll

Talent Management

Benefits Administration

UKG Pro Reviews

Debbie H.

Nice product, costly; Include more features

Likeliness to Recommend

Pros

Kevin W.

Great product, overwhelming without expert support

Likeliness to Recommend

Pros

Cons

UKG has potential but customer service is limiting

Likeliness to Recommend

Pros

Cons

1
Since last award

Feature Ratings

Time Capture Physical

Time Capture

Workforce Scheduling

Shift Management

Absence Management

Rate Policies

Attendance Management and Policies

Staffing

Workforce Dashboards and Reporting

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of Implementation