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UKG

UKG Pro

Composite Score

8.2 /10

CX Score

8.2 /10

166 Reviews Write a Review

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Software Claimed

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

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Awards & Recognition

UKG Pro won the following awards in the Workforce Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

6 Top Rated Features

2024

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

0 Top Rated Features

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

5% Negative

12% Neutral

83% Positive

Pros

Respectful
Acts with Integrity
Continually Improving Product
Performance Enhancing

Cons

Under Delivered

Feature Ratings

Average 79

Time Capture Physical

Workforce Scheduling

Time Capture

Rate Policies

Shift Management

Absence Management

Staffing

Attendance Management and Policies

Workforce Dashboards and Reporting

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 76

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of Implementation

Also Featured in...

Human Capital Management - Enterprise

Score 8.1

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Payroll

Score 8.1

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Talent Management

Score 7.7

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Benefits Administration

Score 7.3

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Yulissa A.

Role: Human Resources
Industry: Gaming and Hospitality
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Aug 2024

Easy to use and navigate.

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

All the tools and resources available to clients.

What is your favorite aspect of this product?

How easy it is to navigate.

What do you dislike most about this product?

The quick result search.

What recommendations would you give to someone considering this product?

Try it! UKG will help make run your business more efficient.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kary M.

Role: Consultant
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Amazing product with growing capabilities.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

Former "ESP" had a great console for staffing team to utilize and see a "full picture" of the organizational requirements.

What is your favorite aspect of this product?

The integrity of the data reporting and integrations are my favorite.

What do you dislike most about this product?

I don't feel we were kept up enough with the initial build so when in administrative role it takes a lot of learning prior to completing any adjustments in the background.

What recommendations would you give to someone considering this product?

Ensure you are part of the build and get all the necessary training prior to implementing.

Pros

Inspires Innovation
Respectful
Acts with Integrity
Security Protects

Cons

Less Effective Service
Wastes Time
Less Efficient Service

Marnie G.

Role: Finance
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Amazing product and so much potential!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The customer experience is above par!

What is your favorite aspect of this product?

I love that we can make modifications and when updates happen it does not affect our added features.

What do you dislike most about this product?

It is so big sometimes it can be overwhelming to know where to start.

What recommendations would you give to someone considering this product?

Be open to thinking how processes can be improved and not not getting stuck on how you currently do things.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2022 Data Quadrant Champion

UKG Pro Ratings

87 Likeliness to Recommend

98 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Human Capital Management - Enterprise

Payroll

Talent Management

Benefits Administration

UKG Pro Reviews

Yulissa A.

Easy to use and navigate.

Likeliness to Recommend

Pros

Kary M.

Amazing product with growing capabilities.

Likeliness to Recommend

Pros

Cons

Marnie G.

Amazing product and so much potential!

Likeliness to Recommend

Pros

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Feature Ratings

Time Capture Physical

Workforce Scheduling

Time Capture

Rate Policies

Shift Management

Absence Management

Staffing

Attendance Management and Policies

Workforce Dashboards and Reporting

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of Implementation