UKG

UKG Pro

Composite Score

8.2 /10

CX Score

8.1 /10

160 Reviews Write a Review

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Software Claimed

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

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Awards & Recognition

UKG Pro won the following awards in the Workforce Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

6 Top Rated Features

2024

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

0 Top Rated Features

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

5% Negative

13% Neutral

82% Positive

Pros

Respectful
Acts with Integrity
Fair
Security Protects

Cons

Under Delivered

Feature Ratings

Average 80

Time Capture Physical

Time Capture

Workforce Scheduling

Shift Management

Absence Management

Rate Policies

Attendance Management and Policies

Staffing

Workforce Dashboards and Reporting

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 76

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of Implementation

Also Featured in...

Human Capital Management - Enterprise

Score 8.2

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Payroll

Score 8.0

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Talent Management

Score 7.7

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Benefits Administration

Score 7.1

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Ernesto C.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

To manage payroll.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

Connectivity to third-party systems, including accounting and ERP software. Tax and labor regulations are continually updated. A mobile application that allows you to view information remotely. Automation of workflows to reduce manual work.

What is your favorite aspect of this product?

I prefer UKG Pro for career development plans, performance reviews, onboarding, and hiring. I am able to create and oversee employee perks, such as savings and insurance plans.

What do you dislike most about this product?

Response times for customer service might differ by location.

What recommendations would you give to someone considering this product?

I suggest UKG Pro as both administrators and staff find it easy to use. You can have access to updated reports and real-time data improves decision making.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Andy M.

Role: Human Resources
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Simply Not User Friendly

Likeliness to Recommend

3 /10

What differentiates UKG Pro from other similar products?

UKG is surely one of the "major players" in the HRIS world. Ultimately, this is nothing so vastly differentiating it from its peers.

What is your favorite aspect of this product?

I thought the self-service Employee onboarding portal was well done and we used it very successfully.

What do you dislike most about this product?

This product was just too cumbersome. Layers upon layers of functionality stacked upon each other but with very little intuituve ease of use. There were also many situations where we were simply told by their team "we can't do that". Too many situations where we wanted to see data a certain way or have a certain Employee profile setting and the answer was ultimately "No".

What recommendations would you give to someone considering this product?

I would tread lightly and proceed with caution. UKG is extremely robust - to its detriment.

Pros

Reliable
Trustworthy
Efficient Service
Respectful

Cons

Less Effective Service
Less Productive
Less Caring

Candace M.

Role: Human Resources
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Worth the Price, Lots of Functionality

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

Their size helps them to continually offer new features and they use customer feedback to implement the changes most wanted. UKG has fully embraced AI and we are now seeing it in nearly every aspect of the platform.

What is your favorite aspect of this product?

It is a complete HCM and time management tool with lots of variability and flexibility depending on needs.

What do you dislike most about this product?

Service has been the most consistently poor feature of UKG. Various methods have been instituted to help in this regard but so far, they have yet to come up with the best way to keep customers happy.

What recommendations would you give to someone considering this product?

No matter the size of your company, UKG has a system tailor made to help with all aspects of HR. They offer robust solutions and a continually evolving technical platform.

Pros

Reliable
Security Protects
Continually Improving Product
Performance Enhancing

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2022 Data Quadrant Champion

UKG Pro Ratings

88 Likeliness to Recommend

1 Since last award

98 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Human Capital Management - Enterprise

Payroll

Talent Management

Benefits Administration

UKG Pro Reviews

Ernesto C.

To manage payroll.

Likeliness to Recommend

Pros

Andy M.

Simply Not User Friendly

Likeliness to Recommend

Pros

Cons

Candace M.

Worth the Price, Lots of Functionality

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Time Capture Physical

Time Capture

Workforce Scheduling

Shift Management

Absence Management

Rate Policies

Attendance Management and Policies

Staffing

Workforce Dashboards and Reporting

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of Implementation