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UKG

UKG Pro

Composite Score

8.2 /10

CX Score

8.2 /10

166 Reviews Write a Review

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Software Claimed

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

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Awards & Recognition

UKG Pro won the following awards in the Workforce Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

6 Top Rated Features

2024

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

0 Top Rated Features

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

5% Negative

12% Neutral

83% Positive

Pros

Respectful
Acts with Integrity
Continually Improving Product
Performance Enhancing

Cons

Under Delivered

Feature Ratings

Average 79

Time Capture Physical

Workforce Scheduling

Time Capture

Rate Policies

Shift Management

Absence Management

Staffing

Attendance Management and Policies

Workforce Dashboards and Reporting

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 76

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of Implementation

Also Featured in...

Human Capital Management - Enterprise

Score 8.1

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Payroll

Score 8.1

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Talent Management

Score 7.7

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Benefits Administration

Score 7.3

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UKG Pro Reviews

Ken M.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

HCM suite rigid and unimpressive

Likeliness to Recommend

5 /10

What differentiates UKG Pro from other similar products?

The Kronos legacy of work force management strength and capabilities.

What is your favorite aspect of this product?

I don't have a favorite aspect, much of it can be very frustrating.

What do you dislike most about this product?

The periodic releases are not stress-tested enough. After releases, I usually spend a lot of time fixing things that mysteriously changed, as well as logging a lot of support cases for other surprises I can't fix myself. Also it seems as if, even 2 years after their merger, the organization is not well integrated. The HCM product itself is functional, but we do not use many of the features because they are poorly thought out and released before they are really MVPs. Plus, the ability to find useful online documentation is poor, it is either too simplistic, involve circular explanations, or not outcome based. Training content is brochure-ware.

What recommendations would you give to someone considering this product?

Consider buying best in breed from a number of different vendors if you have the resources to support that.

Pros

Respectful
Includes Product Enhancements
Appreciates Incumbent Status
Reliable

Cons

Security Frustrates
Inhibits Innovation
Slower Product Innovation

Role: Human Resources
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Dec 2021

Need more robust timekeeping features

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

John S.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

Does complicated timekeeping like no other

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

It can do complicated pay rules / work rules, etc.

What is your favorite aspect of this product?

It can do the complicated timekeeping that others can't do. They constantly improving the product and features. Their customer support is awesome.

What do you dislike most about this product?

The Business Structure. It needs work especially when interfacing with SAP on-premise or SuccessFactors.

What recommendations would you give to someone considering this product?

Do your research in picking an implementation partner. One who has done many, especially in your area - e.g. manufacturing. One who has experience in the Dell Boomi interface arena, especially if they have done interfaces before with your HCM solution - e.g. PeopleSoft or SAP

Pros

Continually Improving Product
Efficient Service
Effective Service
Inspires Innovation

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2022 Data Quadrant Champion

UKG Pro Ratings

87 Likeliness to Recommend

98 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Human Capital Management - Enterprise

Payroll

Talent Management

Benefits Administration

UKG Pro Reviews

Ken M.

HCM suite rigid and unimpressive

Likeliness to Recommend

Pros

Cons

Need more robust timekeeping features

Likeliness to Recommend

Pros

John S.

Does complicated timekeeping like no other

Likeliness to Recommend

Pros

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Feature Ratings

Time Capture Physical

Workforce Scheduling

Time Capture

Rate Policies

Shift Management

Absence Management

Staffing

Attendance Management and Policies

Workforce Dashboards and Reporting

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of Implementation