UKG

UKG Pro

Composite Score

8.2 /10

CX Score

8.1 /10

252 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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2024 Data Quadrant Champion

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

2 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

9 Top Rated Capabilities

2 Top Rated Features

2021

2021 Emotional Footprint Champion

2021

2021 Data Quadrant Champion

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

4% Negative

13% Neutral

83% Positive

Pros

Respectful
Acts with Integrity
Reliable
Security Protects

Cons

Under Delivered

Feature Ratings

Average 78

Employee Record

Payroll Administration

Scheduling

Position Management

Self-Service Applicant Portal

Compensation Planning & Forecasting

Time and Attendance

Workforce Planning

Learning and Development

Leave Management

Performance Management

Vendor Capability Ratings

Average 76

Availability and Quality of Training

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Ease of Data Integration

Vendor Support

Also Featured in...

Workforce Management - Enterprise

Score 8.2

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Payroll

Score 8.0

View UKG Pro in this category (opens in a new tab)

Talent Management

Score 7.7

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.1

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Anthony H.

Role: Human Resources
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Features do not lead the industry, but on par.

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

I think the constant request for feedback in refreshing, but what is done with the feedback will be the challenge. There are have been multiple "realignments" as a result of the feedback that has been given, and while it's excellent to see that customers are being heard, it's also frustrating that the needle isn't moving.

What is your favorite aspect of this product?

The ability to build and integrate with other systems without going through developers.

What do you dislike most about this product?

Customer support.

What recommendations would you give to someone considering this product?

Put a team in place internally that will be responsible for holding UKG's assigned team accountable.

Pros

Trustworthy
Altruistic
Security Protects
Helps Innovate

Cons

Under Delivered
Charges for Enhancements
Less Reliable

Brittany B.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

One of a kind product with full suite

Likeliness to Recommend

6 /10

What differentiates UKG Pro from other similar products?

One of the few HRIS systems out there where you can truly get a 1 pane view for everything you need in your day. ATS - Termination and everything in between.

What is your favorite aspect of this product?

has standard out of the box set up with the additional layer of business customization that you need.

What do you dislike most about this product?

Horrible customer support when it goes above and beyond what you know. Wish there would be more opportunity to work directly with the developers and product teams as things seem super simple to fix or improve but takes 3+ years to make it seem possible to happen.

What recommendations would you give to someone considering this product?

make sure that you have a strong tech knowledge and when you learn it, save it cause it will be hard to find it again. Once you make the connections with other customers, or find key individuals that know their UKG stuff there is a world of knowledge at your fingertips and things that you can constantly learn that will make the day to day life of the HR or payroll person easier.

Pros

Performance Enhancing
Helps Innovate
Enables Productivity
Unique Features

Cons

Wastes Time
Less Friendly Negotiation
Less Efficient Service

Abish H.

Role: Consultant
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Good Product for Scheduling and Time Keeping

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Best Scheduling Software

What is your favorite aspect of this product?

Cloud Based UI

What do you dislike most about this product?

Accessibility

What recommendations would you give to someone considering this product?

Get the requirements straight at first

Pros

Efficient Service
Respectful
Helps Innovate
Continually Improving Product

Cons

Less Generous
Vendor Friendly Policies

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

2021 Emotional Footprint Champion

2021 Data Quadrant Champion

UKG Pro Ratings

87 Likeliness to Recommend

95 Plan to Renew

1 Since last award

73 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Self-Service Applicant Portal​ The solution provides a robust applicant portal where documentation can be submitted, updated, and where the present status of an application can be tracked.

Compensation Planning & Forecasting Ability to facilitate compensation reviews and planning. Forecasts workforce demand for headcount and budgeting purposes.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Workforce Management - Enterprise

Payroll

Talent Management

Benefits Administration

UKG Pro Reviews

Anthony H.

Features do not lead the industry, but on par.

Likeliness to Recommend

Pros

Cons

Brittany B.

One of a kind product with full suite

Likeliness to Recommend

Pros

Cons

Abish H.

Good Product for Scheduling and Time Keeping

Likeliness to Recommend

Pros

Cons

Most Popular UKG Pro Comparisons

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Paycor

1
Since last award

1
Since last award

Feature Ratings

Employee Record

Payroll Administration

Scheduling

Position Management

Self-Service Applicant Portal

Compensation Planning & Forecasting

Time and Attendance

Workforce Planning

Learning and Development

Leave Management

Performance Management

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Ease of Data Integration

Vendor Support