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UKG Pro Logo
UKG

UKG Pro

Composite Score
8.1 /10
CX Score
8.1 /10
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In Partnership With SelectHub

Software Claimed
UKG Pro
8.1 /10

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

3% Negative
13% Neutral
84% Positive

Pros

  • Respectful
  • Trustworthy
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 77

Employee Record

83

Payroll Administration

82

Scheduling

81

Position Management

78

Self-Service Applicant Portal​

77

Time and Attendance

76

Workforce Planning

76

Performance Management

75

Talent Acquisition

75

Reporting and Analytics

74

Leave Management

74

Vendor Capability Ratings

Average 75

Breadth of Features

80

Availability and Quality of Training

79

Business Value Created

79

Quality of Features

76

Usability and Intuitiveness

76

Ease of IT Administration

76

Product Strategy and Rate of Improvement

74

Ease of Implementation

73

Ease of Data Integration

73

Ease of Customization

73

Vendor Support

71

UKG Pro Reviews

Tonia D.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Platform is user friendly and custom friendly!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG Offers products for all HR functions, applications are user friendly (step by step process) presented with a simple modern look

What is your favorite aspect of this product?

Reporting, workflows, and customizations

What do you dislike most about this product?

newer products are limited in flexibility, but with each release more features become available.

What recommendations would you give to someone considering this product?

look at the product with a holistic eye.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Gabriela B.

  • Role: Human Resources
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Incredibly robust and a game changer for HR.

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG has a wider breadth of features and modules available to users.

What is your favorite aspect of this product?

The options, the HR Service Delivery module which really assists in fielding requests from employees.

What do you dislike most about this product?

Cognos BI is incredibly complicated. Recruitment module needs a little help.

What recommendations would you give to someone considering this product?

Bring in multiple people for implementation if possible.

Pros

  • Enables Productivity
  • Trustworthy
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Efficient Service
  • Less Effective Service
  • Wastes Time

Herpreet K.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Love UKG- All time favorite!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Customer service! It was critical to our organization to ensure we had support for anything and everything and it has made a huge impact on day-to-day services and how we operate.

What is your favorite aspect of this product?

Definitely Payroll and HR Core- onboarding, ACA management, and Time and Attendance. Easy to use and navigate and user-friendly for the employees.

What do you dislike most about this product?

Nothing in particular about the products and services.

What recommendations would you give to someone considering this product?

Read the reviews, test the product and see if there is a connection between UKG and your organization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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