Userful Logo
Userful Logo
Userful

Userful

Composite Score
7.1 /10
CX Score
7.4 /10
Category
Userful
7.1 /10

What is Userful?

Userful is the leading software-defined AV over IP platform for the enterprise. It enables modernized operations for IT leaders with secure, scalable and centrally managed solutions from a suite of integrated apps for digital signage, control room solutions, KPI dashboards and meeting rooms.

Company Details


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Awards & Recognition

Userful won the following awards in the Digital Signage category

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Userful Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Userful.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

1
Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Userful?

9% Negative
0% Neutral
91% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 79

Security

84

Extensibility

83

Integration

83

Centralized Display Management

81

Access Permissions Management

79

Streaming/Broadcast

78

Content Management

76

Mobile Access

72

Vendor Capability Ratings

Average 79

Ease of Customization

85

Quality of Features

85

Usability and Intuitiveness

81

Business Value Created

80

Availability and Quality of Training

78

Ease of Implementation

78

Ease of IT Administration

77

Product Strategy and Rate of Improvement

77

Breadth of Features

76

Ease of Data Integration

76

Vendor Support

75

Userful Reviews

Jonathan S.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Userful from other similar products?

Userful has a very easy system to work in and an excellent support and sales team.

What is your favorite aspect of this product?

I like that we can schedule nightly restarts and have all of the video walls just come back up with our default preset and have 0 human interaction.

What do you dislike most about this product?

It does require that you have an understanding of networking in order to setup a local server, but if you would prefer an easier solution then using their cloud server with their clients will work with minimal network changes.

What recommendations would you give to someone considering this product?

I would recommend that you start with a cloud server and their respective clients. Then you can easily convert all of your TV displays in your office(s) to have Userful display marketing videos and materials. Also is handy to have if you need to alert everyone of severe event and can be triggered with an API connection.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Rachael L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jul 2022

Easy to use, but a bit pricey

Likeliness to Recommend

7 /10

What differentiates Userful from other similar products?

We like the ease of use and definitely a good tool to enhance digital signage.

What is your favorite aspect of this product?

Easy to use, is definitely a big plus!

What do you dislike most about this product?

The pricing is a little steep for smaller organizations.

What recommendations would you give to someone considering this product?

A good tool to promote corporate image within the office.

Pros

  • Reliable
  • Performance Enhancing
  • Effective Service
  • Saves Time

Danny C.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Good product

Likeliness to Recommend

8 /10

What differentiates Userful from other similar products?

Ease of implementation.

What is your favorite aspect of this product?

For a solution designer, ease of use is important.

What do you dislike most about this product?

The price is a bit high.

What recommendations would you give to someone considering this product?

Good product and I will not hesitate to recommend it to any users.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Respectful