Userful Logo
Userful Logo
Userful

Userful

Composite Score
7.1 /10
CX Score
7.4 /10
Category
Userful
7.1 /10

What is Userful?

Userful is the leading software-defined AV over IP platform for the enterprise. It enables modernized operations for IT leaders with secure, scalable and centrally managed solutions from a suite of integrated apps for digital signage, control room solutions, KPI dashboards and meeting rooms.

Company Details


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Awards & Recognition

Userful won the following awards in the Digital Signage category

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Userful Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Userful.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

1
Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Userful?

9% Negative
0% Neutral
91% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 79

Security

84

Extensibility

83

Integration

83

Centralized Display Management

81

Access Permissions Management

79

Streaming/Broadcast

78

Content Management

76

Mobile Access

72

Vendor Capability Ratings

Average 79

Ease of Customization

85

Quality of Features

85

Usability and Intuitiveness

81

Business Value Created

80

Availability and Quality of Training

78

Ease of Implementation

78

Ease of IT Administration

77

Product Strategy and Rate of Improvement

77

Breadth of Features

76

Ease of Data Integration

76

Vendor Support

75

Userful Reviews

Eric T.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Nice features solution!

Likeliness to Recommend

8 /10

What differentiates Userful from other similar products?

A truly software-based solution.

What is your favorite aspect of this product?

Easy to implement.

What do you dislike most about this product?

The pricing is high for mass adoption by Small and Medium enterprises.

What recommendations would you give to someone considering this product?

Anyone looking to future-proof their digital signage solution.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2022

Ease of use , like the product

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Emily Y.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent product with the right features

Likeliness to Recommend

7 /10

What differentiates Userful from other similar products?

The ease of use is definitely a key differentiator.

What is your favorite aspect of this product?

The setting up process and the templates are available.

What do you dislike most about this product?

Pricing can be high for a small set-up. However, it comes as a cost-effective product once it is scaled up.

What recommendations would you give to someone considering this product?

Go ahead and try it!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation