Userful Customer Reviews 2025 | SoftwareReviews

Userful

Composite Score

7.2 /10

CX Score

7.5 /10

18 Reviews Write a Review

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What is Userful?

Userful is the leading software-defined AV over IP platform for the enterprise. It enables modernized operations for IT leaders with secure, scalable and centrally managed solutions from a suite of integrated apps for digital signage, control room solutions, KPI dashboards and meeting rooms.

Company Details

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Awards & Recognition

Userful won the following awards in the Digital Signage category

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1 Top Rated Capabilities

0 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Userful Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Userful.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

2
Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Userful?

8% Negative

0% Neutral

92% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 81

Corporate and Internal Communication

100

Cloud-Based

100

Device Management

100

Reporting Analytics

100

Emergency Alerts

100

Integration

Security

Extensibility

Centralized Display Management

Access Permissions Management

Streaming/Broadcast

Vendor Capability Ratings

Average 80

Ease of Customization

Quality of Features

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Breadth of Features

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Userful Reviews

Clinton B.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Visual Objective Tool

Likeliness to Recommend

8 /10

What differentiates Userful from other similar products?

Userful Visual is a competent and innovative structured visual discussion platform

What is your favorite aspect of this product?

Userful Visual is optimal in making the right visual enhancements

What do you dislike most about this product?

Userful Visual delivers a consistent Visual information sharing

What recommendations would you give to someone considering this product?

Userful Visual is a determined visual enhancement avenue

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Adam S.

Role: Student Academic
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Affordable display solutions, easy to implement

Likeliness to Recommend

8 /10

What differentiates Userful from other similar products?

Affordability and a very easy to navigate platform. For a video wall, it was very easy to implement and manage.

What is your favorite aspect of this product?

Centralized management, and now that I am getting into dispersed management, it is easy to set up accounts and train even the most novice IT people on how to manage their own screens and content.

What do you dislike most about this product?

I have had some devices not as dependable as other devices, so I have had to manually restart some of them more than I would like.

What recommendations would you give to someone considering this product?

This was an affordable solution for our needs. Just don't buy it right before a COVID pandemic. It has been hard coming out of the pandemic and getting the devices set up. The reason we got it was because if we didn't use Userful, we would not have been able to do any of the signage displays that we currently have. So its affordability was a life saver for us. In the end we got a great product that is meeting our needs and did it at a price we can afford.

Pros

Unique Features
Saves Time
Fair
Acts with Integrity

Cons

Leverages Incumbent Status

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2022

Great Product

Likeliness to Recommend

9 /10

Pros

Trustworthy
Unique Features
Caring
Saves Time

Userful

What is Userful?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

Userful Ratings

80 Likeliness to Recommend

2 Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Userful?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Corporate and Internal Communication Ability for a company to visually communicate and deliver corporate news, updates, mission-critical information, employee recognition, meeting space, room etc

Cloud-Based The system provides a cloud-based option.

Device Management Ability to manage digital media player devices, view the status of players via a dashboard, assign IP addresses, and update software.

Reporting Analytics Provides prebuilt and ad hoc reporting tools, reports, and analytics to measure signage key performance indicators (KPIs).

Emergency Alerts Ability to show pre-programmed messages, maps, alerts, and emergency instructions or other lifesaving information throughout the venue.

Integration The ability to connect to a wide range of displays with minimal additional hardware requirements. Hardware agnostic solutions are ideal.

Security Ability to present directly from local content (intranet) as opposed uploading content to vendor's site.

Extensibility The ability easily to add or subtract managed displays without impacting the overall system.

Centralized Display Management The ability to manage all digital signage from a centralized SaaS platform.

Access Permissions Management The ability to control user access permissions, and to assign “curators” for managing display content.

Streaming/Broadcast The ability broadcast live content from a wide range of sources, such as Microsoft Teams, Zoom, and YouTube Live, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Userful Reviews

Clinton B.

Visual Objective Tool

Likeliness to Recommend

Pros

Adam S.

Affordable display solutions, easy to implement

Likeliness to Recommend

Pros

Cons

Great Product

Likeliness to Recommend

Pros

2
Since last award

2
Since last award

Feature Ratings

Corporate and Internal Communication

Cloud-Based

Device Management

Reporting Analytics

Emergency Alerts

Integration

Security

Extensibility

Centralized Display Management

Access Permissions Management

Streaming/Broadcast

Vendor Capability Ratings

Ease of Customization

Quality of Features

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Breadth of Features

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement