Userpilot Logo
Userpilot Logo
Userpilot

Userpilot

Composite Score
7.5 /10
CX Score
7.6 /10
Category
Userpilot
7.5 /10

What is Userpilot?

Userpilot is a product experience software that gives non-technical teams the ability to create powerful contextual onboarding experiences. 100s of product and customer teams from companies such as UiPath, Porsche and McGraw Hill trust Userpilot to increase their user adoption through behavior-driven product experiences and to deliver beautiful, personalized and highly customizable user experiences.

Company Details


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Awards & Recognition

Userpilot won the following awards in the Digital Adoption Platforms category

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Userpilot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Userpilot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

94 Plan to Renew

6
Since last award

79 Satisfaction of Cost Relative to Value

5
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
74%
Negotiation and Contract:
71%
Conflict Resolution:
88%
Strategy & Innovation:
75%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Userpilot?

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0% Negative
15% Neutral
85% Positive

Pros

  • Efficient Service
  • Saves Time
  • Helps Innovate
  • Effective Service

Cons

  • Under Delivered

Feature Ratings

Average 76

Help Screens

84

Content Creation

83

Process Flows

82

Contextual Guidance

79

Lightweight Automation

77

Dashboard

73

Analytics and Reporting

70

Content Management

64

Vendor Capability Ratings

Average 76

Quality of Features

83

Breadth of Features

81

Vendor Support

80

Ease of Implementation

79

Usability and Intuitiveness

78

Availability and Quality of Training

76

Product Strategy and Rate of Improvement

76

Business Value Created

74

Ease of IT Administration

74

Ease of Customization

72

Ease of Data Integration

69

Userpilot Reviews

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2023

Highly useful product for onboarding and analytics

Likeliness to Recommend

9 /10

Pros

  • Performance Enhancing
  • Trustworthy
  • Caring
  • Saves Time

Lidija E.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

Great usability and well-thought-out features

Likeliness to Recommend

8 /10

What differentiates Userpilot from other similar products?

Opportunities to customize pop-up message design well, ease of use. has great segmentation and targeting opportunities for messages/NPS survey and other features (including by behaviour - tracked by Userpilot or by custom data that you can pass to Userpilot).

What is your favorite aspect of this product?

Targeting and segmentation features, opportunity to make your custom triggers, easy dashboards.

What do you dislike most about this product?

NPS survey tool is a great addition and is better than many out there - customisable and includes quite smart audience targeting/repeat settings but, unfortunately, allows you to make only 1 flow. So if you're looking to set up several surveys like this - relationship NPS and transactional NPS etc., it will not be possible.

What recommendations would you give to someone considering this product?

It's a great tool for guiding your customers, showing appropriate messages to appropriate people at the appropriate time but may not have all the features you need (e.g. surveying is not a very strong part). Carefully check the features against all your UX needs before committing :)

Pros

  • Reliable
  • Trustworthy
  • Saves Time
  • Respectful

Melanie Z.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy to use, but a bit pricey.

Likeliness to Recommend

10 /10

What differentiates Userpilot from other similar products?

Their learning curve is not that steep as other products. Although it's pricey, it is a bit cheaper than other products. They reply to questions and technical issues quite fast, and their cs team is quite friendly.

What is your favorite aspect of this product?

Its intuitivity

What do you dislike most about this product?

That sometimes it had random bugs that affected the user experience of our product

What recommendations would you give to someone considering this product?

If you need to show the value to C level or business areas, I really recommend using experiments, so that you can prove a point to how this tool can help your users and monetization too.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

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