Verint Experience Management Logo
Verint Experience Management Logo
Verint

Verint Experience Management

Composite Score
7.0 /10
CX Score
7.3 /10
Category
Verint Experience Management
7.0 /10

What is Verint Experience Management?

Designed by security intelligence experts, Verint’s Experience Management platform is a vital tool for the collection and analysis of non-stop data from the open source web, social networks, blogs, news sites, and from the deep web and darknets. Covertly uncover, analyze, and even interact with the internet’s never-ending trail of clues to build suspect profiles, reconstruct social circles, engage targets, and generate evidence.

Company Details


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Verint Experience Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Verint Experience Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

90 Plan to Renew

72 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
74%
Negotiation and Contract:
70%
Conflict Resolution:
79%
Strategy & Innovation:
86%
Service Experience:
86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Verint Experience Management?

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0% Negative
17% Neutral
83% Positive

Pros

  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Caring

Cons

  • Under Delivered

Feature Ratings

Average 69

Data Visualization

79

Questionnaire Design/Survey Builder

74

Text Analytics

74

Dashboards, Analytics and Reporting

72

Sentiment Analytics

69

Alerts

66

API Framework

65

Multi-Channel Data Collection

62

Vendor Capability Ratings

Average 68

Product Strategy and Rate of Improvement

75

Ease of Customization

73

Business Value Created

73

Quality of Features

68

Availability and Quality of Training

68

Breadth of Features

68

Vendor Support

66

Ease of Implementation

66

Usability and Intuitiveness

65

Ease of Data Integration

65

Ease of IT Administration

63

Verint Experience Management Reviews

  • Role: Consultant
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2024

Good platform, lacks features, a bit pricey

Likeliness to Recommend

9 /10

Pros

  • Fair
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Priyanshi P.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Great Product with excellent Features

Likeliness to Recommend

10 /10

What differentiates Verint Experience Management from other similar products?

Provides a complete, closed-loop solution to manage individual and departmental performance against goals

What is your favorite aspect of this product?

My favorite aspect is to optimize customer experiences in real-time.

What do you dislike most about this product?

Bit Pricely

What recommendations would you give to someone considering this product?

Great Customer Experience Management

Pros

  • Enables Productivity
  • Saves Time
  • Respectful
  • Includes Product Enhancements

Abhishek P.

  • Role: Operations
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Enhance your employee & cust exp with forecasts a

Likeliness to Recommend

8 /10

What differentiates Verint Experience Management from other similar products?

It gives us the data at the same time we need no need to fetch reports again and again

What is your favorite aspect of this product?

Data Analytics

What do you dislike most about this product?

Copy pasting the schedules

What recommendations would you give to someone considering this product?

Its very much recommended to use if you are a forecaster

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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