Volusion Logo
Volusion Logo
Volusion LLC

Volusion

Composite Score
5.0 /10
CX Score
5.2 /10
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Volusion
5.0 /10

What is Volusion?

Volusion provides an all-in-one ecommerce solution for all business types, ranging from startups to large enterprises. Since 1999, Volusion has been committed to connecting people with innovative and powerful commerce solutions to empower their business growth.

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Volusion Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Volusion.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

64 Likeliness to Recommend

3
Since last award

85 Plan to Renew

1
Since last award

59 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+41 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Volusion?

20% Negative
13% Neutral
67% Positive

Pros

  • Respectful
  • Fair
  • Trustworthy
  • Reliable

Cons

  • Less Inspiring
  • Leverages Incumbent Status
  • Under Delivered

Feature Ratings

Average 64

Order Management

75

Content Management

71

Catalog Management

66

Predictive Recommendations

65

Payment Processing

64

Retargeting Capabilities

63

Reporting and Analytics

62

Content Localization

59

Integrated Search

59

Microsite Management

58

Order Portal

57

Vendor Capability Ratings

Average 59

Business Value Created

72

Usability and Intuitiveness

67

Ease of Implementation

64

Quality of Features

61

Ease of IT Administration

58

Availability and Quality of Training

58

Vendor Support

56

Ease of Data Integration

55

Breadth of Features

54

Product Strategy and Rate of Improvement

51

Ease of Customization

49

Volusion Reviews

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2021

Basically the same since 2008

Likeliness to Recommend

3 /10

Pros

  • Caring
  • Respectful
  • Acts with Integrity

Cons

  • Slower Product Innovation
  • Charges for Enhancements
  • Less Productive

Andre M.

  • Role: C-Level
  • Industry: Electronics
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Good product. Stable platform but slow on updates

Likeliness to Recommend

8 /10

What differentiates Volusion from other similar products?

Easy to setup

What is your favorite aspect of this product?

Good stable platform

What do you dislike most about this product?

Needs more frequent updates

What recommendations would you give to someone considering this product?

Take a look through the online help

Pros

  • Reliable
  • Respectful
  • Trustworthy
  • Efficient Service

Cons

  • Slower Product Innovation
  • Leverages Incumbent Status
  • Inhibits Innovation

Tom G.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Somewhat easy to use but clunky, method of pricing

Likeliness to Recommend

7 /10

What differentiates Volusion from other similar products?

Can't honestly answer.

What is your favorite aspect of this product?

Even though this software is clunky it's still workable even though frustrating.

What do you dislike most about this product?

Quirky, hard to maintain current conformity's seems like many changes are either costly or time-consuming

What recommendations would you give to someone considering this product?

Check carefully find a more modern easy to use package which guarantees they won't rob you later. Establish metrics for higher volume business first that are based on facts and not just numbers to put you in a false position to pay more money.

Pros

  • Caring
  • Respectful
  • Client Friendly Policies
  • Altruistic

Cons

  • Commodity Features
  • Less Generous
  • Less Transparent