Volusion Logo
Volusion Logo
Volusion LLC

Volusion

Composite Score
5.0 /10
CX Score
5.2 /10
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Volusion
5.0 /10

What is Volusion?

Volusion provides an all-in-one ecommerce solution for all business types, ranging from startups to large enterprises. Since 1999, Volusion has been committed to connecting people with innovative and powerful commerce solutions to empower their business growth.

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Volusion Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Volusion.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

64 Likeliness to Recommend

3
Since last award

85 Plan to Renew

1
Since last award

59 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+41 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Volusion?

20% Negative
13% Neutral
67% Positive

Pros

  • Respectful
  • Fair
  • Trustworthy
  • Reliable

Cons

  • Less Inspiring
  • Leverages Incumbent Status
  • Under Delivered

Feature Ratings

Average 64

Order Management

75

Content Management

71

Catalog Management

66

Predictive Recommendations

65

Payment Processing

64

Retargeting Capabilities

63

Reporting and Analytics

62

Content Localization

59

Integrated Search

59

Microsite Management

58

Order Portal

57

Vendor Capability Ratings

Average 59

Business Value Created

72

Usability and Intuitiveness

67

Ease of Implementation

64

Quality of Features

61

Ease of IT Administration

58

Availability and Quality of Training

58

Vendor Support

56

Ease of Data Integration

55

Breadth of Features

54

Product Strategy and Rate of Improvement

51

Ease of Customization

49

Volusion Reviews

Bram D.

  • Role: C-Level
  • Industry: Electronics
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Product improving, but not quite global optimized

Likeliness to Recommend

7 /10

What differentiates Volusion from other similar products?

Easy to manage backend for entire team.

What is your favorite aspect of this product?

Mostly reliable tool helping to create revenue

What do you dislike most about this product?

Not really optimized for global usage. Cannot handle common characters for latin / EU countries, not great when it comes to multiple currency support, etc.

What recommendations would you give to someone considering this product?

If you are doing business primarily in the US it is very solid.

Pros

  • Caring
  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Dec 2021

A good fit for small shops? but terrible otherwise

Likeliness to Recommend

1 /10

Pros

  • Reliable
  • Fair

Cons

  • Slower Product Innovation
  • Less Performance Enhancing
  • Commodity Features

Corinne C.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Great hosting, but requires some know-how.

Likeliness to Recommend

8 /10

What differentiates Volusion from other similar products?

Volusion seems to be very dynamic and able to be changed fairly easily as compared to other ecommerce platforms.

What is your favorite aspect of this product?

That it generates sales without my active involvement(generally).

What do you dislike most about this product?

Some of the changes that we need require "special coding" which takes a long time and is expensive.

What recommendations would you give to someone considering this product?

Good choice, but make sure you really understand your customers needs when deciding which ecommerce platform to use.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Cons

  • Security Frustrates
  • Less Effective Service