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What is Vonage APIs?
Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With the most comprehensive suite of communication channels, a global platform, and expert support, you can abstract the complexity of communications and innovate faster.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
81 Likeliness to Recommend
86 Plan to Renew
69 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+45 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Vonage APIs?
Pros
- Reliable
- Enables Productivity
- Saves Time
- Performance Enhancing
Cons
- Under Delivered
- Leverages Incumbent Status
- Vendor's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Code Libraries
Integration APIs
Cloud Integration
Software Development Kit
AI Engine for CPaaS
Drag and Drop User Interface
MMS API
Communication APIs
Online Cloud Platform
WebRTC-based Calling
Vendor Capability Ratings
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Vendor Support
Ease of Customization
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vonage APIs Reviews

Markos F.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Jan 2023
Lack of documentation in some aspects.
Likeliness to Recommend
What differentiates Vonage APIs from other similar products?
One solution for many providers
What is your favorite aspect of this product?
SMS API messaging
What do you dislike most about this product?
viber, whatsup, messenger business side of things. API is ok.
What recommendations would you give to someone considering this product?
Have a lot of patience
Pros
- Effective Service
- Saves Time
- Reliable
- Performance Enhancing
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Inspiring
Please tell us why you think this review should be flagged.

Hari T.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Jan 2023
Fast APIs.Fraud prevention can be improved.
Likeliness to Recommend
What differentiates Vonage APIs from other similar products?
Vonage has infrastructure available locally to serve SEA businesses. This results in high uptimes and low latency APIs. Sales team is quite considerate and tries to add value as a partner rather than as a service provider. Leadership checks in from time to time and understands customer pain points. Dealing with several changes across the various telcos in the region can be quite complex but Vonage helps to navigate that complexity with ease.
What is your favorite aspect of this product?
The usage dashboard and analytics are quite vital for us to manage communication spend. I found myself using this feature almost on a daily basis.
What do you dislike most about this product?
The APIs are quite basic. When we needed more custom rate limiting, we had to build it ourselves. These are common challenges that any customer would face. Vonage could build it better at the service level so that it benefits all customers.
What recommendations would you give to someone considering this product?
For SMS APIs, get a sense of how many hops the message goes through before reaching the recipient's network. The SMS aggregation vendor is a crowded space in the sense that there could be multiple hops before your message reaches the customer, leading to higher costs and message delivery times.
Pros
- Trustworthy
- Caring
- Respectful
- Client Friendly Policies
Please tell us why you think this review should be flagged.
Ryan S.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Easy to setup and use.
Likeliness to Recommend
What differentiates Vonage APIs from other similar products?
Great pricing and good passthrough of the SMS
What is your favorite aspect of this product?
I had the SMS API setup and working n under 10 minutes. Great API docs.
What do you dislike most about this product?
I would like to see a console log so I can see what was happening in the webhooks for debugging.
What recommendations would you give to someone considering this product?
Try it out. Even paid it is so cheap to just test features.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Respectful
Cons
- Security Frustrates
Please tell us why you think this review should be flagged.
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