Vonage APIs Logo
Vonage APIs Logo
Vonage

Vonage APIs

Composite Score
5.7 /10
CX Score
5.3 /10
Category
Vonage APIs
5.7 /10

What is Vonage APIs?

Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With the most comprehensive suite of communication channels, a global platform, and expert support, you can abstract the complexity of communications and innovate faster.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Vonage APIs Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vonage APIs.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

86 Plan to Renew

69 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+45 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vonage APIs?

6% Negative
39% Neutral
55% Positive

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Performance Enhancing

Cons

  • Under Delivered
  • Leverages Incumbent Status
  • Vendor's Interest First

Feature Ratings

Average 68

Code Libraries

75

Integration APIs

69

Cloud Integration

69

Software Development Kit

67

AI Engine for CPaaS

67

Drag and Drop User Interface

67

MMS API

63

Communication APIs

62

Online Cloud Platform

61

WebRTC-based Calling

33

Vendor Capability Ratings

Average 70

Usability and Intuitiveness

77

Business Value Created

74

Quality of Features

72

Breadth of Features

72

Ease of Data Integration

69

Vendor Support

69

Ease of Customization

68

Ease of IT Administration

67

Ease of Implementation

67

Availability and Quality of Training

67

Product Strategy and Rate of Improvement

63

Vonage APIs Reviews

Alex L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Super easy APIs and worldwide SMS support.

Likeliness to Recommend

9 /10

What differentiates Vonage APIs from other similar products?

APIs are all RESTful and very easy to use. Admin panel works quickly and instantly. Worldwide SMS support is nice, though pricing is always inching upwards.

What is your favorite aspect of this product?

Easy to use APIs.

What do you dislike most about this product?

Costs inching always upwards. They started as a very cost effective solution, but the SMS rates have been increasing over the last five years or so.

What recommendations would you give to someone considering this product?

If you need to send SMS messages programmatically, this is your best option.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Under Delivered

Lasha J.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Useful product with acceptable cost and features

Likeliness to Recommend

8 /10

What differentiates Vonage APIs from other similar products?

Easy integration and vendor customer support.

What is your favorite aspect of this product?

API and custom development possibilities.

What do you dislike most about this product?

reporting can be more detailed, we are sending all data to reporting tool via ETL and then creating the necessary report.

What recommendations would you give to someone considering this product?

Get ready to have full-time staff for this project, it needs some adjustments, depending on the system around of course.

Pros

  • Helps Innovate
  • Trustworthy
  • Client Friendly Policies
  • Friendly Negotiation

Cons

  • Under Delivered
  • Charges for Enhancements
  • Leverages Incumbent Status