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Vonage APIs Logo
Vonage

Vonage APIs

Composite Score
5.7 /10
CX Score
5.3 /10
Category
Vonage APIs
5.7 /10

What is Vonage APIs?

Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With the most comprehensive suite of communication channels, a global platform, and expert support, you can abstract the complexity of communications and innovate faster.

Company Details


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Vonage APIs Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vonage APIs.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

86 Plan to Renew

69 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+45 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vonage APIs?

6% Negative
39% Neutral
55% Positive

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Performance Enhancing

Cons

  • Under Delivered
  • Leverages Incumbent Status
  • Vendor's Interest First

Feature Ratings

Average 68

Code Libraries

75

Integration APIs

69

Cloud Integration

69

Software Development Kit

67

AI Engine for CPaaS

67

Drag and Drop User Interface

67

MMS API

63

Communication APIs

62

Online Cloud Platform

61

WebRTC-based Calling

33

Vendor Capability Ratings

Average 70

Usability and Intuitiveness

77

Business Value Created

74

Quality of Features

72

Breadth of Features

72

Ease of Data Integration

69

Vendor Support

69

Ease of Customization

68

Ease of IT Administration

67

Ease of Implementation

67

Availability and Quality of Training

67

Product Strategy and Rate of Improvement

63

Vonage APIs Reviews

Arie W.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

It's easy to use, price can change occasionally

Likeliness to Recommend

8 /10

What differentiates Vonage APIs from other similar products?

It's trustworthy, reliable, and the quality of the API is excellent, no bugs/issues whatsoever

What is your favorite aspect of this product?

Reliability, easy to use and friendly interface

What do you dislike most about this product?

Customer service is slow sometimes to respond to emails and this is a minus in my opinion

What recommendations would you give to someone considering this product?

Make sure you fully understand how to work with the system, once you do it's really easy to use and it's going smoothly

Pros

  • Saves Time
  • Reliable
  • Performance Enhancing
  • Trustworthy

H A.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Large library codebase to use and good value

Likeliness to Recommend

7 /10

What differentiates Vonage APIs from other similar products?

Large options of products

What is your favorite aspect of this product?

The sms verification

What do you dislike most about this product?

No easy text messaging to US numbers

What recommendations would you give to someone considering this product?

text a large demo period to test if the product is usable for your needs

Pros

  • Trustworthy
  • Saves Time
  • Security Protects
  • Reliable

Cons

  • Vendor's Interest First
  • Under Delivered

Henry H.

  • Role: Operations
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates Vonage APIs from other similar products?

friendlier user interface

What is your favorite aspect of this product?

friendlier user interface

What do you dislike most about this product?

lenguage, should be multilanguage

What recommendations would you give to someone considering this product?

try and you will be convinced

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing