WalkMe

What differentiates WalkMe from other similar products?

Dedicated training program, continuous support & client-first approach. App itself is easy-to-use and not limiting the user potential for guidance creation.

What is your favorite aspect of this product?

It is easy to start using the app and the more you use it, the more opportunities for process improvements & automations you'll spot. It is a great tool to get things done fast & conceptualize the guidance, track the performance of it and adjust based on the feedback.

What do you dislike most about this product?

It depends on the integration method & environment to which you're deploying WalkMe, yet it might happen that figuring out where the issue sits (WalkMe vs website itself) might be problematic. For more advanced use of WalkMe capabilities, user has to be aware of basic programming language (HTML, CSS, jquery) which is not a bad thing, yet its worth to consider it at the beginning of the project.

What recommendations would you give to someone considering this product?

If you're looking for a quick way to improve the user adoption and digital uptake of your solution, WalkMe can help you identify opportunities & user pain points. Following it up with analytics capabilities, you'll be able to answer these points with solutions fit for purpose. This process might be faster than reaching out to application/website directly and waiting for them to answer the need, so definietly if you're into customising the journey, then you should consider WalkMe as the tool worth using.

What differentiates WalkMe from other similar products?

Integrations and some of the AI features

What is your favorite aspect of this product?

Ease of integrations

What do you dislike most about this product?

Backend management, experience is separated

What recommendations would you give to someone considering this product?

WalkMe can do many things, be sure to establish a comprehensive IT strategy & architecture to see that it doesnt step on other platforms toes.

What differentiates WalkMe from other similar products?

WalkMe stands out with its comprehensive, enterprise-grade digital adoption platform that combines interactive walkthroughs, automation, and robust analytics all in one. It offers deep customization and supports complex workflows across diverse applications and platforms. Its focus on scalability and strong security features makes it ideal for large organizations looking for a reliable solution to drive user adoption and reduce training costs.

What is your favorite aspect of this product?

The ease of creating highly customizable, step-by-step user guidance flows without needing extensive coding is a top strength. WalkMe’s visual editor and rich feature set allow teams to quickly design interactive walkthroughs that effectively reduce user confusion and onboarding time. Plus, the detailed analytics provide actionable insights into user behavior and help optimize the experience continuously.

What do you dislike most about this product?

WalkMe can be complex and costly, especially for smaller businesses or teams with limited budgets. The platform’s extensive features sometimes come with a steep learning curve, and setting up advanced workflows or integrations can require significant time and expertise. Additionally, real-time collaboration or live support features are somewhat limited compared to some newer competitors.

What recommendations would you give to someone considering this product?

Evaluate your organization’s scale and needs carefully: WalkMe shines for medium to large enterprises with complex workflows but might be overkill for small teams. Invest time in training your team to fully leverage the platform’s capabilities and analytics. Start with a pilot project to measure ROI and user impact before a full rollout. Consider your budget and compare pricing with alternatives to ensure it fits your financial plan. Explore integration possibilities early to make sure WalkMe fits well with your existing tools and systems.