WalkMe Customer Reviews 2025 | SoftwareReviews

WalkMe

Composite Score

7.6 /10

CX Score

7.8 /10

20 Reviews Write a Review

Claim Software

What is WalkMe?

WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

WalkMe won the following awards in the Product Analytics category

Filter By

0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

3 Top Rated Features

2024

WalkMe Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WalkMe.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

4
Since last award

100 Plan to Renew

71 Satisfaction of Cost Relative to Value

5
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WalkMe?

6% Negative

10% Neutral

84% Positive

Pros

Enables Productivity
Continually Improving Product
Effective Service
Saves Time

Feature Ratings

Average 76

Data Analysis and Survey Function

Conversion Analysis

Data Integrity

Data Management

Data Warehousing

Device and Browser Analytics

Audience Segmentation

Marketing Analytics

Mobile Functionality

Analytics and Reporting

API Framework

Vendor Capability Ratings

Average 73

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Business Value Created

Vendor Support

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Ease of IT Administration

Also Featured in...

Digital Adoption Platforms

Score 8.6

View WalkMe in this category (opens in a new tab)

WalkMe Reviews

Vishal M.

Role: Human Resources
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Best in class, industry standard.

Likeliness to Recommend

10 /10

What differentiates WalkMe from other similar products?

User Experience: WalkMe excels in providing a seamless and personalized user experience. User Interface: The intuitive and user-friendly interface of WalkMe sets it apart. Ease of Use: WalkMe stands out for its unparalleled ease of use. The platform simplifies complex processes through its drag-and-drop functionality, allowing users to create interactive guides without the need for extensive technical expertise. Technical Support: The technical support provided by WalkMe is top-notch. WalkMe University and Learning Materials

What is your favorite aspect of this product?

WalkMe's contextual guidance and on-screen walkthroughs, as they contribute to an enhanced user experience by providing real-time assistance and support. The platform's intuitive interface and ease of use.

What do you dislike most about this product?

Cost: Some may find WalkMe to be relatively expensive, especially for smaller businesses or organizations with budget constraints. Learning Curve: Despite its user-friendly interface, there can be a learning curve for those who are new to the platform or unfamiliar with similar tools.

What recommendations would you give to someone considering this product?

Understand Your Needs: Clearly define your objectives and requirements. Identify specific pain points or processes that WalkMe can help streamline or improve. Evaluate Integration: Assess the compatibility of WalkMe with your existing systems and applications. Ensure that it integrates seamlessly with your tech stack to maximize its effectiveness. Plan for Training and Onboarding: Plan for adequate training and onboarding for your team. While WalkMe is designed to be user-friendly, providing sufficient training will help users make the most of its features and capabilities.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lynda C.

Role: Student Academic
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to use and a Fantastic product

Likeliness to Recommend

10 /10

What differentiates WalkMe from other similar products?

Easy to integrate, adapt and implement

What is your favorite aspect of this product?

Easy to learn and adapt

What do you dislike most about this product?

Nothing. All is good

What recommendations would you give to someone considering this product?

Please consider the product as per needs and budget

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zeeshan B.

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

The Walk-Me UI was easy to understand and pick up.

Likeliness to Recommend

10 /10

What differentiates WalkMe from other similar products?

The UI is laid out in a way that is easy to understand and new users can pick it up after a couple of days

What is your favorite aspect of this product?

The smart walkthrough layout

What do you dislike most about this product?

Some of the data is hard to understand how its being pulled.

What recommendations would you give to someone considering this product?

It is not customizable but it is efficent

Pros

Reliable
Unique Features
Saves Time
Performance Enhancing

Cons

Inhibits Innovation
Less Inspiring
Less Generous

WalkMe

What is WalkMe?

Company Details

Need Assistance?

Awards & Recognition

WalkMe Ratings

83 Likeliness to Recommend

4 Since last award

100 Plan to Renew

71 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love WalkMe?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Analysis and Survey Function Can capture survey data and multiple data sets may be output for analysis.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Data Integrity Includes data accuracy, data maintenance, and data verification and validation.

Data Management Includes data sharing, data storage, records management, and data security.

Data Warehousing Includes large data retrieval, data reporting, and data analytics.

Device and Browser Analytics Capture and summarize device and browser information.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Mobile Functionality Can be used on mobile devices​

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Digital Adoption Platforms

WalkMe Reviews

Vishal M.

Best in class, industry standard.

Likeliness to Recommend

Pros

Lynda C.

Easy to use and a Fantastic product

Likeliness to Recommend

Pros

Zeeshan B.

The Walk-Me UI was easy to understand and pick up.

Likeliness to Recommend

Pros

Cons

Most Popular WalkMe Comparisons

Google Analytics

Firebase

Adobe Analytics

AppsFlyer

Pendo

Mixpanel

4
Since last award

5
Since last award

Feature Ratings

Data Analysis and Survey Function

Conversion Analysis

Data Integrity

Data Management

Data Warehousing

Device and Browser Analytics

Audience Segmentation

Marketing Analytics

Mobile Functionality

Analytics and Reporting

API Framework

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Business Value Created

Vendor Support

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Ease of IT Administration