WalkMe Logo Award Winner Product Badge
WalkMe Logo Award Winner Product Badge
WalkMe

WalkMe

Composite Score
8.7 /10
CX Score
8.7 /10
Category
WalkMe
8.7 /10

What is WalkMe?

WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.

Company Details


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Awards & Recognition

WalkMe won the following awards in the Digital Adoption Platforms category

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WalkMe Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WalkMe.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WalkMe?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Helps Innovate
  • Fair
  • Continually Improving Product

Feature Ratings

Average 87

Process Flows

89

Dashboard

88

Contextual Guidance

88

Analytics and Reporting

88

Help Screens

87

Content Creation

86

Lightweight Automation

86

Content Management

84

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Availability and Quality of Training

86

Business Value Created

85

Usability and Intuitiveness

85

Breadth of Features

84

Vendor Support

84

Product Strategy and Rate of Improvement

84

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Customization

77

WalkMe Reviews

Vincent F.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Disagree with features disappoint - I like WalkMe

Likeliness to Recommend

10 /10

What differentiates WalkMe from other similar products?

Certification programs

What is your favorite aspect of this product?

Options for flexibility

What do you dislike most about this product?

Account management is constantly changing and doesn't have answers to questions. Support interactions can be frustrating and take too long for responses.

What recommendations would you give to someone considering this product?

Make sure your developers add ID and class tags to everything you may want to interact with. It will make things foolproof.

Pros

  • Reliable
  • Transparent
  • Includes Product Enhancements
  • Friendly Negotiation

Cons

  • Less Effective Service
  • Wastes Time

Chris M.

  • Role: Consultant
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Game-changing tech; not as “no-code” as presented

Likeliness to Recommend

10 /10

What differentiates WalkMe from other similar products?

The degree to which it be customized if you can code

What is your favorite aspect of this product?

Auto-play, though I wish it performed better. I’ve been able to define data conditions that portend user error and I use it to auto-play WalkMe content before the user can commit said error. I want to do more of it but auto-play doesn’t work inside of iframes, which is often where I need it most.

What do you dislike most about this product?

The step selector. It’s sold as 100% reliable. Best I’ve ever seen is 40%.

What recommendations would you give to someone considering this product?

Consider it takes engagement of IT, Learning and the business. Each owns a piece and that relationship needs to be clear up front. And DO NOT think that you can teach an existing employee to build walks off of the side of their desk. You will get nowhere fast.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Under Delivered
  • Less Transparent
  • Vendor's Interest First

Joseph S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Helps to Onboard New Users and Train Them Quickly

Likeliness to Recommend

10 /10

What differentiates WalkMe from other similar products?

I would say the versatility of the product is what sets it apart from its competitors. It has many tools available to you from the onset that will help guide new users through your product in any way you see fit.

What is your favorite aspect of this product?

I loved how easy it was to implement, it was a seamless experience and helped our company get going using Walkme right away. The UI is very intuitive and not much training is required to learn the ins and outs of the product. This tool has really helped us onboard new users of our product quickly and painlessly over the last year. We will continue to use this product for the foreseeable future.

What do you dislike most about this product?

There's not much I dislike about Walkme. If I have to choose something to improve I would say reporting and insights could use some more work. I would like to have some more control over the types of reports I can use and build those reports myself as opposed to having them automated. They have made some improvements on this front in the last few months so I think they are headed in the right direction at least.

What recommendations would you give to someone considering this product?

I would say you should consider using the services of an external implementation partner. One that has previous WalkMe experience would be ideal. This helps to reduce the learning curve and shorten the roll-out period.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

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