
What is WalkMe?
WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WalkMe?
Pros
- Respectful
- Helps Innovate
- Fair
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Process Flows
Dashboard
Contextual Guidance
Analytics and Reporting
Help Screens
Content Creation
Lightweight Automation
Content Management
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Business Value Created
Usability and Intuitiveness
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Also Featured in...
WalkMe Reviews
Annie L.
- Role: Industry Specific Role
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2023
WalkMe is the best training tool.
Likeliness to Recommend
What differentiates WalkMe from other similar products?
I like that it's onscreen and not elearning courses.
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
Lots to learn, which is actually a good thing
What recommendations would you give to someone considering this product?
The WalkMe Community is a great and enthusiastic resource.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Transportation
- Involvement: End User of Application
Submitted Mar 2023
Awesome robust capabilities but lackluster support
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Wastes Time
Please tell us why you think this review should be flagged.

Chris H.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted May 2022
Easy to integrate curated walkthrough experiences
Likeliness to Recommend
What differentiates WalkMe from other similar products?
Ease of use - very simple to write and receive content to the User
What is your favorite aspect of this product?
Very simple to integrate into our application. Just have to provide the hooks and the UI elements to receive the content and it just renders!
What do you dislike most about this product?
Can't really think of anything. We used this in an engineering team to be able to present guided walkthroughs to our users. Our role was to integrate the content into our application and make sure it rendered correctly.
What recommendations would you give to someone considering this product?
Make sure it works well for you by comparing to other industry competitors
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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