Cisco Systems

Webex Calling

Composite Score

8.6 /10

CX Score

8.9 /10

221 Reviews Write a Review

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What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details

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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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2025 Data Quadrant Champion

Latest Award, 2025

0 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact

2024

1 Top Rated Capabilities

6 Top Rated Features

2024

0 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Product Impact

2022

2022 Data Quadrant Champion

2022

3 Top Rated Capabilities

6 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

2% Negative

7% Neutral

91% Positive

Pros

Helps Innovate
Enables Productivity
Respectful
Friendly Negotiation

Feature Ratings

Average 83

Audio Transcription

Centralized Management Portal

Communications

Secure Access

Web & Desktop Conferencing

Call Management

Session Border Controller

Presence IM

Mobility

Continuous UCC

Speech Access and Personal Assistant

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Webex Calling Reviews

Aftab A.

Role: Information Technology
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

calling feature is awesome in future everyone use

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

easy to integrate with voice gateway.

What is your favorite aspect of this product?

easily troubleshoot.

What do you dislike most about this product?

i most probably say no one dislike

What recommendations would you give to someone considering this product?

its cost saving from on-premise solutions.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sriharsha T.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

The interface is bad.

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

Not really much although it has a gloomy interface that has to be worked upon.

What is your favorite aspect of this product?

Nothing particular.

What do you dislike most about this product?

I dislike the interface the most.

What recommendations would you give to someone considering this product?

It is okayish but there are better options.

Pros

Helps Innovate
Inspires Innovation
Respectful
Transparent

Cons

Less Performance Enhancing
Commodity Features
Less Effective Service

Mohiuddin R.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2022

Best for App Calling and Integration.

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

Amazing features like the greatest end-to-end encrypted calling with complete security are available with Webex calling. The platform is accessible from a variety of devices running various operating systems. The call's outstanding audio quality truly appeals to me. On order for later users to profit from recordings, we may also keep the recordings in the cloud.

What is your favorite aspect of this product?

The crystal-clear audio with a cutting-edge noise reduction ability to remove all background noises is the most useful feature of Webex Calling that I have so far discovered. The voicemail function, which enables you to leave a voice message for your coworkers without bothering them, is another useful tool. The fact that Webex Calling is web-based and doesn't require any additional system setup is another benefit of the service. I adore being able to rapidly go from an audio conversation to a video meeting. I love that I can switch between devices even when on a call.

What do you dislike most about this product?

Webex costs a much since not everyone can use it. An effective internet connection is necessary for a video meeting. Therefore, it has to be improved for rural locations with poor Internet access.

What recommendations would you give to someone considering this product?

Try out free version first.

Pros

Effective Service
Inspires Innovation
Fair
Client's Interest First

Webex Calling

What is Webex Calling?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

Webex Calling Ratings

87 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Webex Calling?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Presence IM Knowing the availability of users.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Webex Calling Reviews

Aftab A.

calling feature is awesome in future everyone use

Likeliness to Recommend

Pros

Sriharsha T.

The interface is bad.

Likeliness to Recommend

Pros

Cons

Mohiuddin R.

Best for App Calling and Integration.

Likeliness to Recommend

Pros

Most Popular Webex Calling Comparisons

Microsoft Teams

Google Voice

Zoom Workplace

Avaya Cloud Office

RingEX

Zoho

Feature Ratings

Audio Transcription

Centralized Management Portal

Communications

Secure Access

Web & Desktop Conferencing

Call Management

Session Border Controller

Presence IM

Mobility

Continuous UCC

Speech Access and Personal Assistant

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support