What is Webex Calling?
Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Calling?
Pros
- Helps Innovate
- Enables Productivity
- Respectful
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Transcription
Centralized Management Portal
Communications
Secure Access
Web & Desktop Conferencing
Call Management
Session Border Controller
Presence IM
Mobility
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Webex Calling Reviews
- Role: Consultant
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jul 2022
The best Calling solution in the cloud.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Xin S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2022
High-quality communication tool.
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
It is a tool that has shown that I can be satisfied with the work that it allows me to carry out correctly by calls or videoconference, since it has a maximum of features that meet all the necessary benefits that allow us to have a more fluid and correct communication to have a safe way benefits.
What is your favorite aspect of this product?
Webex Calling is a communication tool that allows us to have a cloud-based experience that can be well used for companies of various sizes and is also very accessible on any device, it has a reliable and secure platform that allows us to have the confidence to make calls to have one of the best communications of the highest quality, you can make changes satisfactorily and instantly, such as from calls to videoconference easily, in global webex Calling it is an extraordinary and intuitive phone tool that we can use in a simple or practical way and allows us to secure each client correctly.
What do you dislike most about this product?
So far it works without any problem and what makes webex Calling have a great reach potentially in calls or videoconferences that you want to make, which would be something on a large scale and in very little time. But if I had any problem, it was with the connection, it tends to delay calls or audios.
What recommendations would you give to someone considering this product?
It is very easy to use and its user interface is very good. It allows us to keep each of the mobile numbers secure to improve the security and professionalism of the company. It is a software that we can use as a great tool to migrate your workspace to the cloud. It has the facility to record calls in this way to use them later and to be able to share the information with others. Webex Calling has a great integration specifically with Microsoft teams to be able to make calls directly from there.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Ruth S.
- Role: Human Resources
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jun 2022
Fantastic communication app.
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
Great documentation for users manual. Phone call transfer when in another call is easy. Division of labor is simplified.
What is your favorite aspect of this product?
Recording of calls is possible and easy. Merging of phone calls. Integration with external applications is easy.
What do you dislike most about this product?
Very slow when using vpn. UI/UX is not very nice. Not east to use for beginners.
What recommendations would you give to someone considering this product?
Best call management system when managing a lot of calls for many clients.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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