Cisco Systems

Webex Calling

Composite Score

8.6 /10

CX Score

8.9 /10

221 Reviews Write a Review

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What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details

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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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2025 Data Quadrant Champion

Latest Award, 2025

0 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact

2024

1 Top Rated Capabilities

6 Top Rated Features

2024

0 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Product Impact

2022

2022 Data Quadrant Champion

2022

3 Top Rated Capabilities

6 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

2% Negative

7% Neutral

91% Positive

Pros

Helps Innovate
Enables Productivity
Respectful
Friendly Negotiation

Feature Ratings

Average 83

Audio Transcription

Centralized Management Portal

Communications

Secure Access

Web & Desktop Conferencing

Call Management

Session Border Controller

Presence IM

Mobility

Continuous UCC

Speech Access and Personal Assistant

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Webex Calling Reviews

Ava Natalie W.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

A great system for secure communications

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

With Webex Calling we improve the process to hold meetings with clients and colleagues, our priority is to keep our information safe, and with this system we do it. It does not matter if the clients are in other countries, because the calls are stable. We make unexpected communications to make sales or discuss any important issue and communication has always been perfect. No software compares with the professionalism and good results that this software gives us.

What is your favorite aspect of this product?

I like this system because we can talk with clients and discuss relevant topics, it is very safe to have a conversation with Webex Calling, it is simple and the connection does not delay, perfect for remote communication, comprehensive and very professional platform, stable sound quality and no slowdowns.

What do you dislike most about this product?

The bad thing about Webex Calling is that it is a software that depends a lot on a good Internet, if we do not have a good connection, communication is a disaster.

What recommendations would you give to someone considering this product?

Do not continue trying with other software, with Cisco Webex Calling you can hold meetings with clients and colleagues with great audio quality, conversations do not slow down and there is no distortion in the information. Look no further, because Cisco Webex Calling is the best.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Oliver H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use, Audio disappoints

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

There not many things that differentiate this from teams or Zoom

What is your favorite aspect of this product?

Real Time Translation is a great feature of Webex Meetings as well

What do you dislike most about this product?

Different background Colours

What recommendations would you give to someone considering this product?

Its a good enough enough product to manage daily needs, but nothing too special that it beats its rivals

Pros

Reliable
Helps Innovate
Performance Enhancing
Trustworthy

Cons

Wastes Time
Vendor Friendly Policies

Mohammad Abdul H.

Role: Industry Specific Role
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Collaboration and VOIP calls with Webex

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

Being a Cisco product, security is top notch and along with that it is very good collaboration tool which let us call overseas clients via VOIP.

What is your favorite aspect of this product?

Best thing about WebEx is, even on fluctuating network audio quality is uncompromising.

What do you dislike most about this product?

Audio works well but Video lags in low bandwidth.

What recommendations would you give to someone considering this product?

It is best tool to have conversations and collaboration. One must consider it while choosing collaboration tool.

Pros

Continually Improving Product
Efficient Service
Saves Time
Appreciates Incumbent Status

Webex Calling

What is Webex Calling?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

Webex Calling Ratings

87 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Webex Calling?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Presence IM Knowing the availability of users.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Webex Calling Reviews

Ava Natalie W.

A great system for secure communications

Likeliness to Recommend

Pros

Oliver H.

Easy to use, Audio disappoints

Likeliness to Recommend

Pros

Cons

Mohammad Abdul H.

Collaboration and VOIP calls with Webex

Likeliness to Recommend

Pros

Most Popular Webex Calling Comparisons

Microsoft Teams

Google Voice

Zoom Workplace

Avaya Cloud Office

RingEX

Zoho

Feature Ratings

Audio Transcription

Centralized Management Portal

Communications

Secure Access

Web & Desktop Conferencing

Call Management

Session Border Controller

Presence IM

Mobility

Continuous UCC

Speech Access and Personal Assistant

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support