


What is Webex Calling?
Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Calling?
Pros
- Helps Innovate
- Enables Productivity
- Respectful
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Transcription
Centralized Management Portal
Communications
Secure Access
Web & Desktop Conferencing
Call Management
Session Border Controller
Presence IM
Mobility
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Webex Calling Reviews
Jane R.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2021
Great Product
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
Cisco Webex Calling offers many communication supporting features that enhance collaboration among teams
What is your favorite aspect of this product?
My favorite aspect is team communication that provides video conferencing, real-time chats, audio calls and most of all file sharing to enable meetings to be conducted online.
What do you dislike most about this product?
There is nothing that I dislike about Cisco Webex Calling
What recommendations would you give to someone considering this product?
I recommend Cisco Webex Calling to professionals in the communication department and would like to have effective meetings and collaborations to strengthen their teams.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Sandra F.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Mar 2021
Good phone service in the cloud
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
Cisco Webex Calling is an effective cloud telephony service that has excellent features and powerful functions that provide a high level of communication to the company, including messaging, virtual receptionist, agile cloud calling functions and a user-friendly application. for its administration. Increase team productivity at the same time, even the customer is happy and satisfied with the delivered work. It significantly improves communication with the work team, which generates a better work flow.
What is your favorite aspect of this product?
It has the best functions of audio and video calls, For internal communication and for customer service. The conference call and screen sharing features work effectively. Provide the caller ID on the phone so it's easy to know who's calling. Through the VOIP number we can easily make an individual call or a team call.
What do you dislike most about this product?
There are only two aspects that I think should be considered. The implementation time to be improved and the prices are considerably high.
What recommendations would you give to someone considering this product?
I recommend the implementation of Cisco Webex Calling because it guarantees an effective communication process with its powerful calling features and a set of advantages that makes it an excellent option.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Inspires Innovation
Please tell us why you think this review should be flagged.

Eileen W.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Feb 2021
Provide effective communication
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
Cisco Webex Calling ensures the expansion of internal collaboration in our organization and improves communication with our company's customers. It provides cloud calling capabilities, high-quality mobility, Cisco WebEx Board integration, and screen-sharing collaboration tools. In addition, this platform has features such as HD calling, smart routing with online management, and iOS integrations.
What is your favorite aspect of this product?
It's easy to set up and provides shared lines and personalized voicemails. It offers directory-based or email-based dialing, multiple calls can also be made at the same time, which works very efficiently. It supports easily connecting with multiple colleagues in an acceptable period of time. It allows you to easily switch from an audio call to a video call through its software. It allows you to make uninterrupted calls, allowing communication to go smoothly.
What do you dislike most about this product?
So far it has worked very well, you must have a large bandwidth for calls to flow efficiently and its price is considerably high.
What recommendations would you give to someone considering this product?
Among the most significant features offered by this platform is that all audio conference calls are made very easy. It provides the best built-in calling features and brings you the call quality without any hindrance. I recommend it.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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