Webex Calling Logo Award Winner Product Badge
Webex Calling Logo Award Winner Product Badge
Cisco Systems

Webex Calling

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Webex Calling
8.6 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

2% Negative
7% Neutral
91% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 83

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Secure Access

84

Web & Desktop Conferencing

84

Call Management

84

Session Border Controller

83

Presence IM

83

Mobility

83

Continuous UCC

82

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Implementation

82

Ease of IT Administration

82

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

77

Webex Calling Reviews

Tracey B.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Cloud phone system tool

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

Cisco Webex Calling has helped me communicate remotely and I have been able to conduct my business meetings through the web, since it has integrated PBX functions, you get an excellent experience on your mobile device, excellent migration to the cloud and it is an extremely useful tool. intuitive, as it has a simple interface for you.

What is your favorite aspect of this product?

It has allowed me to collaborate with the people of my company through calls in the cloud and it works at the enterprise level, and it has a subscription that is totally flexible, Cisco Webex Calling has excellent administration, security and is totally reliable. The size of your company does not matter since it allows you to use it with tools and functions that are designed for your company, it allows you to increase productivity and communication with your work team, you can use it from your home or office. With Control Hub you can see all your Webex services.

What do you dislike most about this product?

There is nothing to dislike about Cisco Webex Calling, as it has built-in PBX features and allows you to make calls using extension numbers, direct internal dialing, it also has an email style address.

What recommendations would you give to someone considering this product?

If you are looking for something extremely professional to keep in touch with all your company staff, Cisco Webex Calling is the ideal one, and the functions it offers will really help you to have a better organization and more fluidity in your work.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Effective Service

Martha R.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Immediate connection

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

This cloud-based platform is great for keeping in touch with internal and external customers, through calls that work seamlessly instantly; It is also easy to implement and has easy-to-learn features and options, so it doesn't take a lot of knowledge to get started quickly with the product.

What is your favorite aspect of this product?

We can store the desired documents in a coordinated way with the other members of the company, which allows for group product criticism in the development phase. Its implementation and execution is very easy; in addition to providing excellent service. All communication with customers is effective through chat, calls and the great way to share screen.

What do you dislike most about this product?

Since its implementation, it has made our work easier in all the departments of the organization, so we cannot complain about any function it has, all have done their job. We have done excellent with Webex.

What recommendations would you give to someone considering this product?

Implementing this tool in your company will allow you to have constant monitoring, allowing you to know the status of other users, being able to know if they remain online or if they remain in a meeting. You can connect from any device, so you would save time because you start it at home and easily continue it at work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Danish M.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Calling made easy with Webex Calls

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

With Webex calling, you can get rid of many troubles. You don't have any problems like maintenance, security, update. With a stable connection and good planning, you can get quality service at lower costs.

What is your favorite aspect of this product?

Definitely the best thing about Webex Calling is to have absolutely all the collaboration solution (applications, video, meetings and calls) in a single fully integrated cloud platform. With the possibility of integration with third parties easily and quickly

What do you dislike most about this product?

Sound quality can be improved

What recommendations would you give to someone considering this product?

Good product to use for daily calls

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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