Cisco Systems

Webex Connect CPaaS

Composite Score

8.3 /10

CX Score

8.6 /10

15 Reviews Write a Review

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What is Webex Connect CPaaS?

Automate end-to-end customer journeys on a centralized cloud communications platform to orchestrate smarter interactions with your customers.

Company Details

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Webex Connect CPaaS Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Connect CPaaS?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 87

Communication APIs

Integration APIs

Online Cloud Platform

Advanced Data Analytics

WebRTC-based Calling

Cloud Integration

AI Engine for CPaaS

MMS API

Software Development Kit

Drag and Drop User Interface

Code Libraries

Vendor Capability Ratings

Average 88

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of Implementation

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Webex Connect CPaaS Reviews

Lucas G.

Role: Finance
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

''Best CPaaS with simple UI''

Likeliness to Recommend

8 /10

What differentiates Webex Connect CPaaS from other similar products?

Webex supports wide range of communication channels and heavily focus with Twilio to manage digital conversation on a unified service.

What is your favorite aspect of this product?

Regional regulation and smart message delivery option are built-in for perfect telecommunication and cost effective. Enterprise -level security for private communication is best and I like this feature most.

What do you dislike most about this product?

For the new users its terminology is complex as compare to other applications.

What recommendations would you give to someone considering this product?

Webex Connect's omnichannel can automate client communication for better engagement and it fits perfectly for those who are looking for secure large business communication.

Pros

Efficient Service
Helps Innovate
Continually Improving Product
Performance Enhancing

Cons

Vendor Friendly Policies
Charges for Enhancements
Vendor's Interest First

Webex Connect CPaaS

What is Webex Connect CPaaS?

Company Details

Need Assistance?

Webex Connect CPaaS Ratings

89 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Webex Connect CPaaS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communication APIs Embed voice, video, SMS, and other communication functionality into your application stack via APIs.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Online Cloud Platform Works as a SaaS solution natively on the cloud.

Advanced Data Analytics Triggers based on Thresholds, Predictive Analysis, and Interaction-based modeling.

WebRTC-based Calling Enables real-time communication (RTC) in web browsers and mobile apps.

Cloud Integration Includes real-time data integration, APIs, and data quality.

AI Engine for CPaaS Supports conversational AI solutions, such as text-to-speech, speech-to-text, sentiment analysis, and call highlights.

MMS API API for sending and receiving multimedia formats.

Software Development Kit Libraries for building applications on different desktop and mobile platforms.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Code Libraries Provides a library of code samples to build out a customized platform.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Webex Connect CPaaS Reviews

Lucas G.

''Best CPaaS with simple UI''

Likeliness to Recommend

Pros

Cons

Feature Ratings

Communication APIs

Integration APIs

Online Cloud Platform

Advanced Data Analytics

WebRTC-based Calling

Cloud Integration

AI Engine for CPaaS

MMS API

Software Development Kit

Drag and Drop User Interface

Code Libraries

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of Implementation

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support