Cisco Systems

Webex Events

Composite Score

7.4 /10

CX Score

7.8 /10

13 Reviews Write a Review

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What is Webex Events?

(Previously Socio) Webex Events provides everything you need to elevate the event experience, whether your audience joins in-person or virtually. Webex Events is an end-to-end platform for streaming, engagement, sponsorship and networking. Webex Events blends flexibility with ease of use so organizers can host engaging events that support their goals, no matter the type of event or organization.

Company Details

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Webex Events Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Events.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

4
Since last award

81 Plan to Renew

6
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Events?

0% Negative

10% Neutral

90% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 77

Customer Support

Networking Facilitation

Presentation/ Webinar Capabilities

Attendee Engagement

Gamification

Vendor e-Commerce

Whitelabeling

Metric and Reporting

Social Media Channel Integration Outbound

Registration Process/Integration

Exhibitor or Vendor Environment

Vendor Capability Ratings

Average 78

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Webex Events Reviews

Ryan H.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

A little disappointed in feature rollout

Likeliness to Recommend

9 /10

What differentiates Webex Events from other similar products?

Easy to use

What is your favorite aspect of this product?

High capacity event support

What do you dislike most about this product?

Feature updates can be few and far between. It took a long time to integrate Events with Cisco WebEx hardware.

What recommendations would you give to someone considering this product?

Compare costs and features in the marketplace.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cullen R.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Fantastic product. Excellent functionality!

Likeliness to Recommend

10 /10

What differentiates Webex Events from other similar products?

Excellent service/support. Timely to respond. Product is stable and always functioning. Updates are easy.

What is your favorite aspect of this product?

Ease of customization. Ease of use for end user.

What do you dislike most about this product?

The need to hit the refresh circle at the top.

What recommendations would you give to someone considering this product?

The product is rock solid. But most importantly: the technical support available online is the best I’ve ever experienced. Always available, incredibly punctual, and always friendly and engaging.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sarah B.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2021

Great price & incredible functionality

Likeliness to Recommend

10 /10

What differentiates Webex Events from other similar products?

Their pricing and customer support. My team and I have had to use their support and training on countless occasions and they always go above and beyond to resolve our problems and answer our questions.

What is your favorite aspect of this product?

It's hard to name one. The gamification was a HUGE hit with our sales conference attendees! It dramatically helped keep people engaged with conference content.

What do you dislike most about this product?

I honestly can't think of a single thing.

What recommendations would you give to someone considering this product?

I've utilized and reviewed several of Socio's competitors over the years and I can honestly say, Socio is 100% the way to go!

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Webex Events

What is Webex Events?

Company Details

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Webex Events Ratings

82 Likeliness to Recommend

4 Since last award

81 Plan to Renew

6 Since last award

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Webex Events?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Support Support before, during, and after event. Technical support available during the event.

Networking Facilitation Ability to provide a networking experience for attendees through chat/instant messaging, message boards, and the facilitation of online introductions.

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Whitelabeling Ability to apply host and sponsor branding to the event and vendor branding to individual exhibit spaces

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Exhibitor or Vendor Environment An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Events Reviews

Ryan H.

A little disappointed in feature rollout

Likeliness to Recommend

Pros

Cullen R.

Fantastic product. Excellent functionality!

Likeliness to Recommend

Pros

Sarah B.

Great price & incredible functionality

Likeliness to Recommend

Pros

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Feature Ratings

Customer Support

Networking Facilitation

Presentation/ Webinar Capabilities

Attendee Engagement

Gamification

Vendor e-Commerce

Whitelabeling

Metric and Reporting

Social Media Channel Integration Outbound

Registration Process/Integration

Exhibitor or Vendor Environment

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization