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Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.2 /10

1370 Reviews Write a Review

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What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Conflict Resolution

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

2% Negative

4% Neutral

94% Positive

Pros

Fair
Helps Innovate
Reliable
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Easy tool to make video conferences.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Marissa T.

Role: Sales Marketing
Industry: Biotechnology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Works for collaboration, but not the best option

Likeliness to Recommend

6 /10

What differentiates Webex Meetings from other similar products?

Cisco Webex does work for collaboration, doesn't have any major differentiator from competitors.

What is your favorite aspect of this product?

I do like the ease of adding a video conference into an appointment invite on Outlook

What do you dislike most about this product?

I have had more video conference freezing with this platform.

What recommendations would you give to someone considering this product?

I would recommend evaluating other platforms as they can be much more cost-effective.

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Joaquin D.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

IT IS MORE THAN A SOLUTION FOR VIDEOCONFERENCING.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

The difference of Cisco Webex Meetings is the information that it offers me before I start using it so that I can enter safely and with confidence, in a platform that offers excellent online collaboration solutions, video conferences are safe and efficient, with easy access and immediate wireless connection, HD Video and Audio quality offering more than we normally need. In addition, it offers a free trial and it is very easy to register.

What is your favorite aspect of this product?

My favorite aspect of Cisco Webex Meetings is its accessibility and that the meeting experience focuses on our collaboration needs with intuitive controls and a satisfying experience, I love this tool that meetings are easy to start with speed and security, it is a helper software to minimize costs and errors, in addition to being beneficial for coming face to face with colleagues, co-workers, clients and employees from anywhere and any device, I really like the exchange and contribution of ideas.

What do you dislike most about this product?

Cisco Webex Meetings is an online solution to organize and start online meetings sharing audio and video screen, it is a tool that together with my team we have used for a long time and it has brought us excellence and it works in an extraordinary way, I do not have any dislike of this software because it has worked so well for me.

What recommendations would you give to someone considering this product?

I recommend Cisco Webex Meetings so that your video conferences are more focused with an excellent work environment that allows us to stay connected and without missing any detail, obtaining the necessary view, interacting through meetings with funny reactions. I recommend this tool to anyone who needs to collaborate effectively online from anywhere and on any device, increase the workflow and efficiency of conversations with clients through the screen, an optimized solution that covers all needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Webex Meetings Ratings

88 Likeliness to Recommend

1 Since last award

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Webex Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

Easy tool to make video conferences.

Likeliness to Recommend

Pros

Marissa T.

Works for collaboration, but not the best option

Likeliness to Recommend

Pros

Joaquin D.

IT IS MORE THAN A SOLUTION FOR VIDEOCONFERENCING.

Likeliness to Recommend

Pros

Most Popular Webex Meetings Comparisons

Zoom

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TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization