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Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.2 /10

1369 Reviews Write a Review

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What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Conflict Resolution

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

2% Negative

4% Neutral

94% Positive

Pros

Fair
Helps Innovate
Reliable
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

Josh M.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

It is undoubtedly the best videoconferencing tool

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

** You can enable closed captioning during meetings ** Real-time screen sharing, whether of applications, files or my desktop, it also has a very useful whiteboard. ** Meeting planning and organization through calendar integration of choice, either Microsoft or Google. ** Control bar with features to enhance the videoconferencing experience.

What is your favorite aspect of this product?

Cisco webex meetings keeps our data and privacy protected while we connect from any device anywhere, what stands out the most about this tool is its video quality during videoconferences, its definition and quality of detail is higher than the other software, imposing more professionalism and confidence when connecting with another person. Cisco webex has the basic functions and extra functions to make it more complete and versatile, among them good integrations, good annotation tools, good customization management, among other things.

What do you dislike most about this product?

The user interface may seem less simple for users accustomed to popular free applications on the market, and when the UI changes it is often even more tedious.

What recommendations would you give to someone considering this product?

I have no special recommendation other than to tell you that my experience with Webex has been quite pleasant so far, it has completely innovated remote business collaboration. If you need to take communication and videoconferencing to another level then Cisco is a convenient choice.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Tisha S.

Role: Finance
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Security and good quality videoconferencing.

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

Easy access from any device, on the web or mobile app, is very versatile and convenient. I can share applications. Whiteboard. Superior image and audio quality. I can also maintain a closer and more effective communication with clients, they can easily access to a meeting without any process involved.

What is your favorite aspect of this product?

With this software I can interact as if I were in person, due to the large tool tray, high definition video and strong, clear sound. During a meeting I can change my virtual background and also eliminate background noise for more emphasis and concentration with the other participants. A while ago I heard about bad experiences with lack of security in other well-known video conferencing software, which makes me relieved to be using Cisco webex because of the end-to-end encrypted security it offers.

What do you dislike most about this product?

The user interface is a bit clumsy, for beginners it can be a bit overwhelming and even more so if you have a small screen, I think it should be better structured.

What recommendations would you give to someone considering this product?

Try it, it's worth it. It is solid, versatile and secure.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: Sales Marketing
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Painful to use with a lot of people

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Trustworthy
Efficient Service
Effective Service

Cons

Slower Product Innovation
Less Reliable
Less Performance Enhancing

Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Webex Meetings Ratings

88 Likeliness to Recommend

1 Since last award

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Webex Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

Josh M.

It is undoubtedly the best videoconferencing tool

Likeliness to Recommend

Pros

Tisha S.

Security and good quality videoconferencing.

Likeliness to Recommend

Pros

Painful to use with a lot of people

Likeliness to Recommend

Pros

Cons

Most Popular Webex Meetings Comparisons

Zoom

Microsoft Teams

Google Meet

GoTo Meeting

Adobe Connect

TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization