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Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.2 /10

1369 Reviews Write a Review

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What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Conflict Resolution

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

2% Negative

4% Neutral

94% Positive

Pros

Fair
Helps Innovate
Reliable
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

Deepanshu C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Cisco Webex Review

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

The difference it created from other similar products is that it does not have a limit. Like there may be some limitations but I have attended a meeting with around 600 persons at a time. That's a lot of participants so it can handle such a big crowd. Also, there is no cap on the time for which you host the meeting.

What is your favorite aspect of this product?

My favourite aspect of this product is that you can host your meet without any time barrier.

What do you dislike most about this product?

There is nothing much to dislike about this product specifically but surly some improvements are required.

What recommendations would you give to someone considering this product?

Yes, definitely one can consider this product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Janne M.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2021

Good tool, but in a hyper-competitive niche.

Likeliness to Recommend

7 /10

What differentiates Webex Meetings from other similar products?

Maybe a little bit less features than e.g. Teams and also developing slower.

What is your favorite aspect of this product?

Simple joining to meetings without the app installed.

What do you dislike most about this product?

Sometimes Zoom or Teams should have been used instead.

What recommendations would you give to someone considering this product?

Carefully consider your options (e.g. Zoom and Teams). WebEx has to compete against Microsoft Teams.

Pros

Security Protects
Helps Innovate
Trustworthy
Saves Time

Lia O.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

The most reliable.

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

Easy to use Direct links to meetings Diverse functions such as screen sharing, chat, video conference recording, among others. Integration with daily use software to work in a professional and complete way.

What is your favorite aspect of this product?

I really like cisco webex meetings because it allows me to connect with my team to discuss ongoing and future projects, its user interface is very intuitive and easy to navigate, I have all the tools at hand and it is also convenient to interact with customers or suppliers by this means because they do not need to install anything or do any tedious and long process. You can customize your presentations and also have a presenter role, which can be assigned at any time, as well as send private messages to participants.

What do you dislike most about this product?

Lately I experience audio glitches and it interrupts me a lot, it cuts out or comes out at random intervals, and no, it's not because of the internet connection because everything else works fine.

What recommendations would you give to someone considering this product?

Webex allows you to connect from any device, anywhere and at any time, has many years in the market, is recognized, secure and very effective, it is ideal for demanding work rhythms and large groups of workers, as it supports a demanding business scale.

Pros

Helps Innovate
Continually Improving Product
Includes Product Enhancements
Security Protects

Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Webex Meetings Ratings

88 Likeliness to Recommend

1 Since last award

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Webex Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

Deepanshu C.

Cisco Webex Review

Likeliness to Recommend

Pros

Janne M.

Good tool, but in a hyper-competitive niche.

Likeliness to Recommend

Pros

Lia O.

The most reliable.

Likeliness to Recommend

Pros

Most Popular Webex Meetings Comparisons

Zoom

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Google Meet

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TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization