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Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.2 /10

1368 Reviews Write a Review

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What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Conflict Resolution

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

2% Negative

4% Neutral

94% Positive

Pros

Fair
Helps Innovate
Reliable
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

Anne K.

Role: Operations
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

Fantastic platform for virtual meetings

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Its ability of accommodating many participants to up to 150 and still enable to communicate with ease and a reliable manner.

What is your favorite aspect of this product?

Its a simple to use platform and supports video calls that are clear and audible to all. It has enabled us to execute virtual meetings easily by just having a video call with colleagues and stakeholders.

What do you dislike most about this product?

Sometimes when the internet connection is poor using the platform becomes a bit hard.

What recommendations would you give to someone considering this product?

Its a reliable platform for holding virtual meetings and it will improve the way you work and execute your communication.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2020

Easy to use, but a bit pricey

Likeliness to Recommend

6 /10

Pros

Transparent
Helps Innovate
Reliable
Performance Enhancing

Carla B.

Role: Human Resources
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2020

Cisco Webes Meetings supplies the needs.

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

A leader in video conferencing, Cisco Webex has been innovating for years. It is available on any device, not only my computer and its features are not altered when I enter from my cell phone. Encrypted data backup in the cloud. Dynamic and with a pleasant and convenient user interface.

What is your favorite aspect of this product?

I love being able to connect from anywhere, having the ability to join a virtual meeting, plus I can synchronize and integrate my Outlook calendar to schedule meetings and make invitations much faster, in addition to starting a meeting more easily. Cisco webex meetings has all kinds of tools for reporting, training, daily meetings, and extensive videoconferencing with a large number of users. Sharing screens with this software is simple, besides being able to record meetings that is quite useful for later use or sharing with other people, the transcription of audio to text is also a wonder.

What do you dislike most about this product?

It requires a high wifi connection to be able to run quality video conferences, a moderate wifi can lower the image quality and cut the audio. But I can overlook this weakness a little, as it is not the only video conferencing software that leaves something to be desired in terms of stability, however for the price I hope they will improve that aspect.

What recommendations would you give to someone considering this product?

I have used this Cisco tool for years in different companies, I have witnessed its innovation and the high security it provides to meetings and information shared through this software, I have recommended it before and this time I will do it too.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Webex Meetings Ratings

88 Likeliness to Recommend

1 Since last award

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Webex Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

Anne K.

Fantastic platform for virtual meetings

Likeliness to Recommend

Pros

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Carla B.

Cisco Webes Meetings supplies the needs.

Likeliness to Recommend

Pros

Most Popular Webex Meetings Comparisons

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TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization