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Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.2 /10

1369 Reviews Write a Review

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What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Conflict Resolution

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

2% Negative

4% Neutral

94% Positive

Pros

Fair
Helps Innovate
Reliable
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

Mohd Danish A.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2024

Amazing video conferencing tool, for high numbers

Likeliness to Recommend

7 /10

What differentiates Webex Meetings from other similar products?

Large crowd can be addressed through this tool efficiently

What is your favorite aspect of this product?

there are lots of feature like voice clarity, big presentation size, huge group of attendees

What do you dislike most about this product?

Audio control are worst, first thing you can not find how to mute or unmute, to hear someone you need to unmute yourself first

What recommendations would you give to someone considering this product?

if you have a budget go for this

Pros

Inspires Innovation
Helps Innovate
Continually Improving Product
Reliable

Santosh M.

Role: Sales Marketing
Industry: Healthcare
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted May 2024

Good Product but cab be improved

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Good Product Overall

What is your favorite aspect of this product?

Usability is good

What do you dislike most about this product?

Sometimes it hangs

What recommendations would you give to someone considering this product?

Pricing need improvement

Pros

Reliable
Unique Features
Effective Service
Respectful

Momina S.

Role: Human Resources
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Basic Features, Subpar Experience

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

One thing that differentiates Webex Meetings from other similar products is Webex Meetings is available across a wide range of devices and platforms, including desktop computers, mobile devices, and web browsers. This cross-platform support ensures that users can join meetings from virtually anywhere, whether they're in the office, at home, or on the go.

What is your favorite aspect of this product?

One of my favorite aspects of Webex Meetings is its reliability. I appreciate how the platform consistently delivers a stable and high-quality experience, whether I'm hosting a small team meeting or participating in a large-scale webinar. Knowing that I can rely on Webex Meetings to provide smooth video and audio, along with robust features like screen sharing and real-time chat, gives me confidence when conducting important meetings or collaborations. Additionally, the platform's commitment to security and compliance further enhances my trust in its reliability.

What do you dislike most about this product?

While I appreciate Webex Meetings' reliability and feature-rich offering, I find the user interface somewhat clunky and not as intuitive as I'd like. Navigating through settings can be cumbersome, especially for new users. A more streamlined and modern interface would greatly enhance the overall user experience.

What recommendations would you give to someone considering this product?

One thing that I would recommend is Cisco regularly updates Webex Meetings with new features, enhancements, and security patches. Stay informed about these updates and make sure you're using the latest version of the platform to take advantage of improvements and new functionalities.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Webex Meetings Ratings

88 Likeliness to Recommend

1 Since last award

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Webex Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

Mohd Danish A.

Amazing video conferencing tool, for high numbers

Likeliness to Recommend

Pros

Santosh M.

Good Product but cab be improved

Likeliness to Recommend

Pros

Momina S.

Basic Features, Subpar Experience

Likeliness to Recommend

Pros

Most Popular Webex Meetings Comparisons

Zoom

Microsoft Teams

Google Meet

GoTo Meeting

Adobe Connect

TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization