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Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.2 /10

1371 Reviews Write a Review

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What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Conflict Resolution

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

2% Negative

4% Neutral

94% Positive

Pros

Fair
Helps Innovate
Reliable
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

Leah T.

Role: Student Academic
Industry: Telecommunications
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Nov 2023

Great Software!

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Webex is great for academic and professional settings. This software provides safe and secure telehealth services when being used for clinical work.

What is your favorite aspect of this product?

. This software provides safe and secure telehealth services for clinical work.

What do you dislike most about this product?

I'm not sure about all the integrations this software provides but I would be willing to test out more. Webex would benefit from giving a pre-professional discount for recent graduate students in the clinical field to use with their company/business.

What recommendations would you give to someone considering this product?

No recommendations thus far; however, it would be beneficial for pre-consumers to see the integrations and capabilities that Webex provides and see if this software is the right fit for the individual.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Joy M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

It is easy to use

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Webex Meetings has a facility for creating customized digital rooms It also has user friendly interface the helps users to navigate with ease Webex Meeting is compatible with a variety of devices including mobile phones Webex Meeting is secure only invited members can join in the meeting

What is your favorite aspect of this product?

Webex Meetings supports file sharing and instant messaging

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Feel comfortable to go for webex Meetings

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Everett M.

Role: Finance
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Great platform for legal meetings!

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

As mentioned previously, the amount of whiteboards available is significantly higher! We primarily use Webex for all of our legal meetings with Cache County and our representatives in CA and it makes life very easy with the amount of whiteboards that are usable for us compared to Webex competitors.

What is your favorite aspect of this product?

The ability for us to allow members of our executive staff to join our meetings anonymously has been great in maintaining confidentiality of our company and employees.

What do you dislike most about this product?

Sometimes the platform can seem a little rigid. The coloring and viewing of the options and settings can sometimes be hard for some of our more "seasoned" employees to navigate(usually while trying to log into meetings).

What recommendations would you give to someone considering this product?

If using this platform compared to others for matters such as legal reasons, for yourself or within your company, Webex is a great choice! We have been using it for a little over a year, and it has been noticeably more functional for our legal meetings than Zoom and Google Meets.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Webex Meetings Ratings

88 Likeliness to Recommend

1 Since last award

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Webex Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

Leah T.

Great Software!

Likeliness to Recommend

Pros

Joy M.

It is easy to use

Likeliness to Recommend

Pros

Everett M.

Great platform for legal meetings!

Likeliness to Recommend

Pros

Most Popular Webex Meetings Comparisons

Zoom

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Adobe Connect

TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization