Webex Meetings Logo
Webex Meetings Logo
Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

2% Negative
4% Neutral
94% Positive

Pros

  • Fair
  • Helps Innovate
  • Reliable
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

85

Audio Conferencing VoIP

85

Screen Share

84

Audio Controls

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Virtual Whiteboard

82

Keyboard Mouse Control

82

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

83

Business Value Created

83

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Khushbu S.

  • Role: Vendor Management
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

Video conferencing, screen sharing, cross platform

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

performance optimization, and integration with other apps

What is your favorite aspect of this product?

enhanced mobile experience

What do you dislike most about this product?

nothing about this product

What recommendations would you give to someone considering this product?

Improved security features

Pros

  • Helps Innovate
  • Performance Enhancing
  • Over Delivered
  • Security Protects

Goodness C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use, and Unique

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

1. End-to-End Security: Webex Meetings prioritizes security, offering features like end-to-end encryption, multi-layered security controls, and compliance with various industry standards and regulations. It has received certifications for its security practices, making it a trusted choice for organizations with stringent security requirements. 2. Video and Audio Quality: Webex Meetings is known for its high-quality video and audio capabilities. It provides HD video conferencing, noise cancellation, and the ability to optimize bandwidth usage to ensure a smooth and clear meeting experience.

What is your favorite aspect of this product?

1. Reliability and Performance: I'll really praise Webex Meetings for its reliability and consistent performance. The platform is known for its stable and high-quality audio and video conferencing experiences. 2. Security: Being a security analyst, Security features are my favorite aspect, particularly for organizations that prioritize data protection and compliance. End-to-end encryption and robust security controls help ensure that meetings are secure and confidential. 3. Ease of Use: I appreciate the user-friendly interface of Webex Meetings, which makes it easy for both hosts and participants to join and navigate meetings

What do you dislike most about this product?

1. Pricing: One of the most frequently cited dislikes is the cost of Webex Meetings, particularly for organizations with a large number of users. I find it relatively expensive compared to other video conferencing solutions like Teams. 2. Inconsistent Mobile Experience: Although Webex Meetings is available on mobile devices, some users in my organization have reported inconsistencies in the mobile app's user experience and feature availability compared to the desktop version.

What recommendations would you give to someone considering this product?

1. Integration with Existing Tools: Assess how Webex Meetings integrates with your organization's existing collaboration tools and workflows. Ensure it complements your other communication and productivity applications 2. Mobile Experience: If your organization relies on mobile devices for meetings, thoroughly test the mobile app's functionality and user experience to ensure it meets your needs.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Vikas K.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Best suited for small or large size businesses

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

It is highly secure and usage wise, it is really smooth and almost works fine all the time.

What is your favorite aspect of this product?

Launching is quick and availability is 100% and we have never faced software downtime during business hours.

What do you dislike most about this product?

Webex Recording feature is disabled in our organization since customer is financial where data privacy is of utmost importance. But overall, the product is fantastic.

What recommendations would you give to someone considering this product?

I highly recommend this product for all the customers if their priority is data privacy, availability and ease of usage is very important for customer to consider.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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