Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.1 /10

1255 Reviews Write a Review

Claim Software

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

0 Top Rated Capabilities

1 Top Rated Features

2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Respectful
Fair
Helps Innovate

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Conferencing Call in Bridge

Audio Controls

Instant Messaging

Facilitator Functions

Keyboard Mouse Control

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

Hasan D.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

Webex is your excellent for conferencing

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

in spite of that Webex is extremely expensive, it's easy to use, simple, flexible, easy to manage, well secured, and can handle reasonable number of participants in one session, which meets our organization requirements.

What is your favorite aspect of this product?

Webex is very usability and user friendly, it's available on almost all platform and this is the best thing around it. it's easy to initiate and start a new session, it also allows us to schedule next meetings easily. the security of the sessions achieved in a good manner. finally, Webex helped us a lot when there are lot of participants is

What do you dislike most about this product?

the price of Webex is one of the biggest matters about this fantastic program. another issue related to voice streaming is some time during the session the sound disconnected and return back after several minutes

What recommendations would you give to someone considering this product?

Webex is one of the best tools that have been integrated into our organization, The tool had broad integration with scheduling tools, it has different feature and broadcasting approaches, it also gives the host a lot of control over the session and other users PC. Try it and you will not regret it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Marschell R.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2020

I'm in the middle. Using free due to Coronavirus.

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

Stable cloud platform.Ease of setting up and conducting meetings.

What is your favorite aspect of this product?

Simplicity

What do you dislike most about this product?

Once it is launched, it will still allow conflicting instances to be launched. I would like to see it only allow 1 instance.

What recommendations would you give to someone considering this product?

Thoroughly review Cisco's help and videos at https://help.webex.com/ld-nyw95a4-CiscoWebexMeetings/Webex-Meetings#Get-Started A storehouse of good information and video training to introduce you to the product. Very helpful and professionally done.

Pros

Enables Productivity
Effective Service
Caring
Saves Time

Anne-Marie C.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2020

Easy to use, pretty intuitive

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

Very easy to use--no real learning curve

What is your favorite aspect of this product?

chat and polling features

What do you dislike most about this product?

don't default to video!!

What recommendations would you give to someone considering this product?

cover your camera on your laptop!

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Cons

Less Effective Service

Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Webex Meetings Ratings

87 Likeliness to Recommend

94 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Webex Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

Hasan D.

Webex is your excellent for conferencing

Likeliness to Recommend

Pros

Marschell R.

I'm in the middle. Using free due to Coronavirus.

Likeliness to Recommend

Pros

Anne-Marie C.

Easy to use, pretty intuitive

Likeliness to Recommend

Pros

Cons

Most Popular Webex Meetings Comparisons

Zoom

Microsoft Teams

Google Meet

GoTo Meeting

Adobe Connect

TeamViewer

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Conferencing Call in Bridge

Audio Controls

Instant Messaging

Facilitator Functions

Keyboard Mouse Control

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization