Webex Messaging Logo
Webex Messaging Logo
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Helps Innovate
  • Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

89

Screen Sharing

87

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

82

Document Collaboration

81

Task Management

81

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

82

Breadth of Features

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Webex Messaging Reviews

Jacob G.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Great product for educational applications.

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

the name does it all, with Cisco behind you; anything is possible.

What is your favorite aspect of this product?

the communication concept.

What do you dislike most about this product?

nothing unliked about this product.

What recommendations would you give to someone considering this product?

To read the the install directions first, and no problems will arise that you cannot handle.

Pros

  • Trustworthy
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Efficient Service
  • Less Friendly Negotiation
  • Less Effective Service

Francis C.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

Steady and stable to use in all organizations.

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Its a great communication tool and it enhances collaboration and ensure slick interactions among colleagues which allow easy execution of assigned tasks.

What is your favorite aspect of this product?

It has a simple user-interface and this allows for its usage across our organization where our staff use it without any hindrances. Its accommodates a large group of participants and this allows exhaustive engagements within our teams even to colleagues working in far away distances. Helps us run trainings and on-boarding sessions easily with new employees and this allows them to integrate and fit perfectly into our organization.

What do you dislike most about this product?

Sometimes when the internet connection is poor using the platform becomes a bit difficult and full of flaws.

What recommendations would you give to someone considering this product?

Its a great product and fits well in organizations with small teams and this allows purposeful engagements for easier execution of various tasks.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Monica P.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

COLLABORATION AND DEVELOPMENT.

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

Cisco Webex Teams differs greatly from other products by its ability to send important information through direct and team messages which can be read and responded to immediately, or can be marked for reading later, all messages are saved in the same space in which they meet, adapting to our needs and always offering what we need.

What is your favorite aspect of this product?

My favorite aspect of Cisco Webex Teams is that it helped me greatly to collaborate as a team to simplify the work, it helps me to work in a completely productive and collaborative way, through solid and effective communications, it helps me save time and money, it has been a great help for me when communicating with colleagues, clients and employees who are outside the work area it is a completely flexible program that offers me the opportunity to conduct meetings online safely.

What do you dislike most about this product?

Cisco Webex Teams offers me team collaboration, sharing screen through immersive video and audio quality, it offers me valuable tools and functions for me, I have used this program for a long time and it always works for me completely normal, I do not have dislikes so far is lovely.

What recommendations would you give to someone considering this product?

I recommend Cisco Webex Teams to develop online meetings sharing screen, whiteboards and chats in a very intuitive, safe and flexible way, it offers the opportunity to start meetings from anywhere and any device with the push of a button, it offers fantastic tools, if you want to increase your productivity and to have maximum development this software is the indicated one.

Pros

  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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