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Cisco Systems

Webex Messaging

Composite Score

8.8 /10

CX Score

9.1 /10

580 Reviews Write a Review

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What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details

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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2023

4 Top Rated Capabilities

1 Top Rated Features

2022

0 Top Rated Capabilities

2 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Performance Enhancing
Helps Innovate
Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

Screen Sharing

Instant Messaging

File Sharing Collaboration

Granular Access Management

Document Collaboration

Task Management

Notifications

Cross Platform Support

Integration With Productivity Tools

Search

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Webex Messaging Reviews

Alex k.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Webex Product.

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

Webex Message is connected to Webex meeting. events and Webex suite where you it to send direct messages to partners.

What is your favorite aspect of this product?

Webex Messaging is quicker than emailing because notification are quickly to users.

What do you dislike most about this product?

To be honest nothing much.

What recommendations would you give to someone considering this product?

Allows you send bulky marketing and promotional messages to client.

Pros

Continually Improving Product
Effective Service
Client Friendly Policies
Includes Product Enhancements

Nirmesh S.

Role: Operations
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

Cisco Webex widely for Networking Geeks

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Fantastic virtual meeting application for all Cisco vendor associations with Cisco application and support..

What is your favorite aspect of this product?

Easy of using the application and very minimal.

What do you dislike most about this product?

Someone who is new to Cisco will find it a little difficult to adapt to Cisco Webex.

What recommendations would you give to someone considering this product?

Initially the application was very clunky but lately the support and the application UI has been grown exponentially.

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Inspires Innovation

Noemi D.

Role: Finance
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Seamless Workflows Through Smart Communication

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Webex Messaging achieves its best differentiation through advanced encryption protocols, which guarantee secure data transmission throughout the platform. I can search the platform at an advanced level to instantly find messages that discuss budget information or present forecasts contained in previous months.

What is your favorite aspect of this product?

Webex Messaging stands out for its reliability because I did not encounter any critical outages during our reporting seasons. The platform works across different devices to let me operate between computers and smartphones as required for urgent approval tasks at night. Our team avoids communication delays through the interface's simplicity, so they do not need to waste time struggling with application tools. Instead, they can dedicate themselves to financial analysis.

What do you dislike most about this product?

The system becomes harder to understand through file version tracking when multiple finance documents are exchanged simultaneously. The notification platform needs shrewd modifications since some users experience confusion regarding the difference between trivial chat content and significant instructions, which leads to critical components being missed within active message threads.

What recommendations would you give to someone considering this product?

Webex Messaging combined separate processes into a single, coordinated collaboration that streamlined our most recent budget initiative. An unexpected variance within our quarterly projections prompted me to create an instantaneous group chat with targeted stakeholders for discussing implications together with sharing the anomalous data while simultaneously starting a video discussion within several brief minutes. The combined approach of integrated communication enabled our team to complete tasks that formerly took days in one productive session for forecast adjustment before presenting to leadership.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Webex Messaging

What is Webex Messaging?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2021 Emotional Footprint Champion

Webex Messaging Ratings

87 Likeliness to Recommend

95 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Webex Messaging?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Screen Sharing The ability to share screens.

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Notifications Tool alerts business of an application generated event.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Search The system can search an entire body of a document for a keyword or phrase.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Webex Messaging Reviews

Alex k.

Webex Product.

Likeliness to Recommend

Pros

Nirmesh S.

Cisco Webex widely for Networking Geeks

Likeliness to Recommend

Pros

Noemi D.

Seamless Workflows Through Smart Communication

Likeliness to Recommend

Pros

Most Popular Webex Messaging Comparisons

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Google Chat

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OpenText GroupWise

1
Since last award

Feature Ratings

Voice and Video Collaboration

Screen Sharing

Instant Messaging

File Sharing Collaboration

Granular Access Management

Document Collaboration

Task Management

Notifications

Cross Platform Support

Integration With Productivity Tools

Search

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support