

What is Webex Messaging?
Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Messaging?
Pros
- Respectful
- Performance Enhancing
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice and Video Collaboration
Screen Sharing
Instant Messaging
File Sharing Collaboration
Granular Access Management
Document Collaboration
Task Management
Notifications
Cross Platform Support
Integration With Productivity Tools
Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Webex Messaging Reviews
Julia H.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Feb 2025
All in one Platform.
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
There is no difference between webex meeting, webex meeting and webex suit because they almost have similar features.
What is your favorite aspect of this product?
Webex message is less complex in terms usage and easy to learn how to use for communication.
What do you dislike most about this product?
Communication is simplified
What recommendations would you give to someone considering this product?
Webex Message easily collaborates.
Pros
- Respectful
- Altruistic
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.

David M.
- Role: Finance
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Feb 2025
Outstanding messaging application
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
Webex Messaging is the most secure and instant messaging application that I have come across.
What is your favorite aspect of this product?
It is easy to install and setup Webex Messaging application in both mobile and desktop devices for messaging. It provides instant feedback after message delivery to enhance smooth conversation. It is secure with both end-to-end encryption with maximum data protection policies.
What do you dislike most about this product?
The platform has initiated productive and secure communication in the enterprise and I have no complain.
What recommendations would you give to someone considering this product?
Webex Messaging is efficient for both individual and corporate messaging and it is affordable. Webex Messaging app has created reliable communication infrastructure and I recommend to other business organizations.
Pros
- Reliable
- Unique Features
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Prachi D.
- Role: Human Resources
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Feb 2025
amazing video conference platform
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
Webex messaging stands out from other collaboration tools like Microsoft teams and slack due to its strong focus on security, compliance, and enterprise -Grade communication. it is particularly well-suited for businesses that need end-to-end encryption and regulatory compliance, making it a preferred choice for industries like healthcare, finance and Government. additionally, its seamless integration with Webex meetings and other cisco products ensures a smooth transition between different communication modes. Webex offers native AI powered noise cancellation & real time transcription, enhancing communication quality in professional settings
What is your favorite aspect of this product?
one of the best things about Webex messaging is its integration with Webex meetings and other Cisco tools, allowing for a unified collaboration experience. the ability to switch from chat to a high-quality video meeting with a single click in incredibly useful, especially for remote teams. additionally, its strong security features provide peace of mind, ensuring that sensitive business communications remain protected.
What do you dislike most about this product?
While Webex Messaging has many strengths, it does have a few downsides. The user interface, though functional, can feel less intuitive compared to Slack or Microsoft Teams, making it slightly harder for new users to adopt. Another challenge is its limited third-party integrations—while it works well within the Cisco ecosystem, it doesn't always integrate as seamlessly with external apps like Google Workspace or Asana. Additionally, performance issues such as occasional lag or syncing delays have been reported, particularly when switching between devices.
What recommendations would you give to someone considering this product?
If your organization prioritizes security and compliance, Webex Messaging is an excellent choice. It works especially well if you're already using other Cisco products, as the integration is seamless. However, if your team relies heavily on external third-party applications or prefers a more modern, user-friendly interface, you might want to compare it with alternatives like Microsoft Teams or Slack. Before committing, consider testing it with a small team to evaluate whether it fits your workflow and collaboration needs.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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