Webex Messaging Logo
Webex Messaging Logo
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Helps Innovate
  • Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

89

Screen Sharing

87

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

82

Document Collaboration

81

Task Management

81

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

82

Breadth of Features

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Webex Messaging Reviews

Julia H.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

All in one Platform.

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

There is no difference between webex meeting, webex meeting and webex suit because they almost have similar features.

What is your favorite aspect of this product?

Webex message is less complex in terms usage and easy to learn how to use for communication.

What do you dislike most about this product?

Communication is simplified

What recommendations would you give to someone considering this product?

Webex Message easily collaborates.

Pros

  • Respectful
  • Altruistic
  • Helps Innovate
  • Continually Improving Product

David M.

  • Role: Finance
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Outstanding messaging application

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

Webex Messaging is the most secure and instant messaging application that I have come across.

What is your favorite aspect of this product?

It is easy to install and setup Webex Messaging application in both mobile and desktop devices for messaging. It provides instant feedback after message delivery to enhance smooth conversation. It is secure with both end-to-end encryption with maximum data protection policies.

What do you dislike most about this product?

The platform has initiated productive and secure communication in the enterprise and I have no complain.

What recommendations would you give to someone considering this product?

Webex Messaging is efficient for both individual and corporate messaging and it is affordable. Webex Messaging app has created reliable communication infrastructure and I recommend to other business organizations.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Prachi D.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

amazing video conference platform

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Webex messaging stands out from other collaboration tools like Microsoft teams and slack due to its strong focus on security, compliance, and enterprise -Grade communication. it is particularly well-suited for businesses that need end-to-end encryption and regulatory compliance, making it a preferred choice for industries like healthcare, finance and Government. additionally, its seamless integration with Webex meetings and other cisco products ensures a smooth transition between different communication modes. Webex offers native AI powered noise cancellation & real time transcription, enhancing communication quality in professional settings

What is your favorite aspect of this product?

one of the best things about Webex messaging is its integration with Webex meetings and other Cisco tools, allowing for a unified collaboration experience. the ability to switch from chat to a high-quality video meeting with a single click in incredibly useful, especially for remote teams. additionally, its strong security features provide peace of mind, ensuring that sensitive business communications remain protected.

What do you dislike most about this product?

While Webex Messaging has many strengths, it does have a few downsides. The user interface, though functional, can feel less intuitive compared to Slack or Microsoft Teams, making it slightly harder for new users to adopt. Another challenge is its limited third-party integrations—while it works well within the Cisco ecosystem, it doesn't always integrate as seamlessly with external apps like Google Workspace or Asana. Additionally, performance issues such as occasional lag or syncing delays have been reported, particularly when switching between devices.

What recommendations would you give to someone considering this product?

If your organization prioritizes security and compliance, Webex Messaging is an excellent choice. It works especially well if you're already using other Cisco products, as the integration is seamless. However, if your team relies heavily on external third-party applications or prefers a more modern, user-friendly interface, you might want to compare it with alternatives like Microsoft Teams or Slack. Before committing, consider testing it with a small team to evaluate whether it fits your workflow and collaboration needs.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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