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Cisco Systems

Webex Messaging

Composite Score

8.8 /10

CX Score

9.1 /10

581 Reviews Write a Review

Claim Software

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details

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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2023

4 Top Rated Capabilities

1 Top Rated Features

2022

0 Top Rated Capabilities

2 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Performance Enhancing
Helps Innovate
Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

Screen Sharing

Instant Messaging

File Sharing Collaboration

Granular Access Management

Document Collaboration

Task Management

Notifications

Cross Platform Support

Integration With Productivity Tools

Search

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Webex Messaging Reviews

Nitin T.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

Easy connect and quality video

What is your favorite aspect of this product?

Cost efficient and easy connect

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Good quality video, easy connect

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

John H.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Clunky and disappoints

Likeliness to Recommend

3 /10

What differentiates Webex Messaging from other similar products?

Nothing. It is slow and clunky

What is your favorite aspect of this product?

Nothing. I do not recommend

What do you dislike most about this product?

slow to change, clunky and not intuitive

What recommendations would you give to someone considering this product?

Look elsewhere

Pros

Respectful
Efficient Service
Caring
Saves Time

Cons

Commodity Features
Inhibits Innovation
Less Productive

Prafulla P.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Good Instant messaging product

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

Good UX and ease of use

What is your favorite aspect of this product?

Security and compliance capabilities are on point

What do you dislike most about this product?

Need more features compared to the new IM tools out there.

What recommendations would you give to someone considering this product?

Its a great cost effective tool for all IM needs.

Pros

Trustworthy
Transparent
Helps Innovate
Enables Productivity

Cons

Commodity Features

Webex Messaging

What is Webex Messaging?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2021 Emotional Footprint Champion

Webex Messaging Ratings

87 Likeliness to Recommend

95 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Webex Messaging?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Screen Sharing The ability to share screens.

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Notifications Tool alerts business of an application generated event.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Search The system can search an entire body of a document for a keyword or phrase.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Webex Messaging Reviews

Nitin T.

Fantastic product

Likeliness to Recommend

Pros

John H.

Clunky and disappoints

Likeliness to Recommend

Pros

Cons

Prafulla P.

Good Instant messaging product

Likeliness to Recommend

Pros

Cons

Most Popular Webex Messaging Comparisons

Microsoft Teams

Slack

Google Chat

Zoho Cliq

Cisco Jabber

OpenText GroupWise

1
Since last award

Feature Ratings

Voice and Video Collaboration

Screen Sharing

Instant Messaging

File Sharing Collaboration

Granular Access Management

Document Collaboration

Task Management

Notifications

Cross Platform Support

Integration With Productivity Tools

Search

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support