Webex Messaging Logo
Webex Messaging Logo
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Helps Innovate
  • Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

89

Screen Sharing

87

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

82

Document Collaboration

81

Task Management

80

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

82

Breadth of Features

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Webex Messaging Reviews

Rohit S.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

Ease of use, functionality, video quality,

What is your favorite aspect of this product?

Easy to connect

What do you dislike most about this product?

It's a awesome product

What recommendations would you give to someone considering this product?

One of the best

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sourav B.

  • Role: Industry Specific Role
  • Industry: Entertainment
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2024

The most easy to use conferencing application .

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Webex give the most important support of seamless video conference , also with files sharing option in on going conference and also provide high quality voice chat support for quick instruction and also the screen sharing option is very much easy to implement and besides this the continuous uninterrupted synchronized connection between all of thier features is true commendable and also provide great security .

What is your favorite aspect of this product?

My most favourite aspect of this product is the seamless video conference and the easy to implement screen sharing option and in my course of work i never get a stuck screen in between meetings as in low connectivity its software get adjusted automatically and give the best resolution possible , which is truly inspiring.

What do you dislike most about this product?

That one thing is dislike about the product is the customer support system and the troubleshooting system . And also the implementation between the features does work properly and could cause a little issue with file sharing but it get sorted automatically on applications restart.

What recommendations would you give to someone considering this product?

I will definitely recommend this software to any one from a tech geek who want have relaible online conference software to a student who want to join online class and also those who want to have a great work experience with video conference and collaboration or meeting or even file sharing .

Pros

  • Saves Time
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Vijay M.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Fast and efficient meeting tool

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Well, ya see, Webex Messaging stands out 'cause it's super easy to use and lets ya chat with ya team or friends real quick-like. It's got cool features like file sharing and emojis, makin' conversations more fun. Plus, ya can hop on video calls right from the chat, which is handy. It's kinda like havin' a virtual hangout spot for work or catchin' up with pals. Overall, it's just a real convenient way to stay connected and get stuff done together.

What is your favorite aspect of this product?

My favorite thing 'bout Webex Messaging is how it makes chattin' and workin' together so easy-peasy. Ya can send messages, share files, and even have video calls all in one place. It's like havin' a virtual office where ya can talk to ya team without leavin' ya seat. Plus, it's real handy 'cause ya can access it from ya phone or computer, so ya never miss a beat. Overall, it just makes stayin' connected with ya peeps and gettin' stuff done a breeze, and that's why I reckon it's so great.

What do you dislike most about this product?

Ya know, one thing I ain't too keen on 'bout Webex Messaging is that sometimes it can be a bit glitchy. Like, every now and then, messages might take a bit longer to send or ya might have trouble joinin' video calls. It ain't a big deal, but it can be kinda frustratin' when ya tryin' to have a smooth conversation or meetin'. I reckon if they fixed up them little bugs, it'd make the whole experience a whole lot better.

What recommendations would you give to someone considering this product?

Very good product

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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