Webex Messaging Logo
Webex Messaging Logo
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Helps Innovate
  • Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

89

Screen Sharing

87

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

82

Document Collaboration

81

Task Management

80

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

82

Breadth of Features

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Webex Messaging Reviews

Ahsun J.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Best Web Collaboration Tool

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

Webex is a seamless tool designed for the everyday user. Its very stable and executes flawlessly. Using other tools in the past, I've encountered my system issues, video lags and other factors that affected my overall experience. Simply put, Webex is better.

What is your favorite aspect of this product?

Ability to collaborate with colleagues on a daily basis through chat or video. User interface is extremely easy to use with many features. There is also an ability to create groups and easily orchestrate calls with team members/peers. I also enjoy how it integrates with Outlook such that with a click of a button, I can populate my room into the location field.

What do you dislike most about this product?

I still believe there are a lot of updates that happen with the tool. I have noticed that while certain functionalities are still present, the location of finding them within the UI changes. However, this only impacts me for a few minutes.

What recommendations would you give to someone considering this product?

WebEx is simple, easy to use and stable. I have rarely encountered any issues with the tool and would recommend it to anyone.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Regina-Onica Y.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Overall a marvelous product to use on daily basis

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

For all types of contemporary and sophisticated workforces, Webex Meetings is by far the most compelling, comprehensive, and clever virtual meeting platform. Webex Meetings is among the greatest for teamwork. Any aspect of your pc may be screen shared so that everybody can view it and engage on any job at once.

What is your favorite aspect of this product?

The ideal digital communication atmosphere was made possible through virtual meetings augmented by Webex Meetings. I usually find it helpful when coming up with ideas to collaborate with other people and to provide direction to the employees of the field crew. Being a part of such outstanding teamwork allows us to actively engage and realize our aims. Regardless of the location, every participant in our conference has the chance to participate and interact with the others.

What do you dislike most about this product?

When using the smartphone application, the audio and video can look out of synchronization. In order to watch the displayed content on WebEx from a website, you must install the web app. Additionally, every moment we cycle through the room's attendees, all of the cameras displays must refresh.

What recommendations would you give to someone considering this product?

We found many other programs when looking for a dependable and trustworthy virtual meeting software, however Webex ended up standing out in the market due to its fantastic functional capabilities and quick performance. We have been using it for all of our virtual meetings for a very long time now, and not only we but also our employees are quite happy with the software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Brienna-IOSH C.

  • Role: Public Sector
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Professional and feature rich solution

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

You don't even need a profile to participate in a meeting, which is what sets Webex Meetings apart. Therefore, even if your clients or anybody else you want to invite to the event isn't using Webex Meetings, they may still attend the meeting as a guest and participate in the conference. The Webex Meetings online application is well-optimized for users to interact.

What is your favorite aspect of this product?

The functions it offers are quite diverse and include screen sharing, meeting recordings, PDF sharing, numerous meeting rooms, etc. It works well with a variety of calendars, including Google and Outlook. The quality of the video is very excellent and spotless. When a meeting begins, a minimal ui lets users concentrate on what's important.

What do you dislike most about this product?

The functions it offers are quite diverse and include screen sharing, meeting recordings, PDF sharing, numerous meeting rooms, etc. It works well with a variety of calendars, including Google and Outlook. The quality of the video is very excellent and spotless. When a meeting begins, a minimal ui lets users concentrate on what's important.

What recommendations would you give to someone considering this product?

Webex gives users the ability to attend any virtual meeting virtually from anywhere and on any gadget, which has made the experience for all of us much too positive. Webex is the greatest option, which we advise to everyone, in terms of specially audio and video quality and customization.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Effective Service

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