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Cisco Systems

Webex Messaging

Composite Score

8.8 /10

CX Score

9.1 /10

581 Reviews Write a Review

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What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details

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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2023

4 Top Rated Capabilities

1 Top Rated Features

2022

0 Top Rated Capabilities

2 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Performance Enhancing
Helps Innovate
Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

Screen Sharing

Instant Messaging

File Sharing Collaboration

Granular Access Management

Document Collaboration

Task Management

Notifications

Cross Platform Support

Integration With Productivity Tools

Search

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Webex Messaging Reviews

Frank P.

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

A great conferencing tool with excellent features!

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Webex is the video conference app through which we can connect with multiple people even with the free version. It has a great layout and design and is easy to use and learn for beginners and they never get confused. Its intuitive design enables us to start with one of the best interfaces which do not require any specialized knowledge or learning.

What is your favorite aspect of this product?

Integration of Webex is very good to manage live mails during meetings and meetings can be recorded in the best image quality. Its security system is very protective and brilliant because its authentication process has two factors that make the security completely hermetic to unauthorized access.

What do you dislike most about this product?

Webex needs to upgrade its payment feature because if we are using the app without paying then we have to reconnect after every 45 minutes which makes it difficult to continue our meetings and conference. Also, we cannot add contacts unless the person has their own app account set up. Also, the access code is very short-lived and sometimes it becomes difficult to access all the staff members.

What recommendations would you give to someone considering this product?

I would definitely recommend Webex to other people this is a great video conferencing tool with excellent and vast features. It helps us to coordinate daily on different tasks with our clients.

Pros

Effective Service
Acts with Integrity
Helps Innovate
Reliable

rohini m.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

A great collaboration tool

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

->Ability to join over dial-in number so even though you are in a place where this is no internet you can just join over a dial- in number and talk ->Also the presence of mobile app is very good as you can join the meetings on the go ->Ability to record the meetings so others can see it later

What is your favorite aspect of this product?

->The presence of mobile app is very good as you can join the meetings on the go ->Share screen easily and present the content ->Synchs the calendar with outlook so you can keep track of your meetings

What do you dislike most about this product?

->It makes an annoying sound whenever some one joins or leaves the meeting. When there are more participants this is very much disturbing. ->Recorder videos are not easily playable

What recommendations would you give to someone considering this product?

->Webex is certainly the pioneer in collaboration tool if you are looking for a good tools for your business or organization you can go with it

Pros

Client Friendly Policies
Fair
Acts with Integrity
Helps Innovate

Cons

Slower Product Innovation

Vasantha R.

Role: Consultant
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Webex for all your Web Conferencing Needs

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

Excellent set of features Ease of using User interface and experience Minimal need for the customer support Superior Customer experience

What is your favorite aspect of this product?

On demand meet generation Sharing of files

What do you dislike most about this product?

No major dislikes it does it job the right way

What recommendations would you give to someone considering this product?

Simply go for it if you are not using Google Workspace

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Webex Messaging

What is Webex Messaging?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2021 Emotional Footprint Champion

Webex Messaging Ratings

87 Likeliness to Recommend

95 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Webex Messaging?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Screen Sharing The ability to share screens.

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Notifications Tool alerts business of an application generated event.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Search The system can search an entire body of a document for a keyword or phrase.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Webex Messaging Reviews

Frank P.

A great conferencing tool with excellent features!

Likeliness to Recommend

Pros

rohini m.

A great collaboration tool

Likeliness to Recommend

Pros

Cons

Vasantha R.

Webex for all your Web Conferencing Needs

Likeliness to Recommend

Pros

Most Popular Webex Messaging Comparisons

Microsoft Teams

Slack

Google Chat

Zoho Cliq

Cisco Jabber

OpenText GroupWise

1
Since last award

Feature Ratings

Voice and Video Collaboration

Screen Sharing

Instant Messaging

File Sharing Collaboration

Granular Access Management

Document Collaboration

Task Management

Notifications

Cross Platform Support

Integration With Productivity Tools

Search

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support