Webex Messaging Logo
Webex Messaging Logo
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Helps Innovate
  • Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

89

Screen Sharing

87

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

82

Document Collaboration

81

Task Management

80

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

82

Breadth of Features

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Webex Messaging Reviews

Jose G.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

A product with Cisco's brand and strength

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Among the many web meeting tools, the sound quality is not bad, the operation is light and easy to use. It also has a feedback function, so you can see the movements of other users attending the meeting. Even if the conference information is leaked, even if the connection cannot be made without the administrator's permission, or if the rules are strictly followed, it can be deleted immediately, so we present it as a very secure web conferencing system. Since it is possible to call the people who need it, we believe it is a relatively convenient product.

What is your favorite aspect of this product?

Webex is a product that has been an industry leader for many years in the UC/VC world that Cisco works in. Zoom had some security issues, but there are none here, and it is a product that can be mitigated. While it is an option, it has the advantage that it is a feature that can only be accessed by the caller, and access can be restricted.

What do you dislike most about this product?

For installation, Webex Meeting requires administrator privileges, which is a major disadvantage as an operational effort, whereas other web conferencing tools can be launched with user privileges. As with other companies' cloud products, it is difficult to catch up with the English roadmap and change schedules. Having the CCH screen, which is a management tool, suddenly changes is very inconvenient.

What recommendations would you give to someone considering this product?

In a web conference with a large number of people, only the speaker is not muted and noises or howling may occur, but since the administrator's authority can mute any participant, the conference is carried out. The communication quality seems to be stable compared to other companies' products and there are few sound interruptions. Administrator functions are important and it is easy to mute participants.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Sachin V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

high class web interface,good app clarity, stable.

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

A good web interface for meetings, extremely stable.App support also is incomparable.

What is your favorite aspect of this product?

One click download for all clients, irrespective of the platform, good feature clarity also.

What do you dislike most about this product?

It is less budget friendly.

What recommendations would you give to someone considering this product?

Full marks for its stability, flexibility, and scalability. Definitely worth a try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Charles F.

  • Role: C-Level
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Excellent video and screen sharing

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

In addition to being a multi-channel and multi-language tool for online business meetings, it also serves as a general dairy unified encrypted communication platform. It is an exceptionally user-friendly online software application.

What is your favorite aspect of this product?

What I appreciate the most about this program is that it is simple to go through it, even for someone who is not technologically literate. We are doing more and more online in order to keep up with what is going on in the globe. As a result, things become lot simpler.

What do you dislike most about this product?

I would like the history of the instant messaging chat to be able to be concealed by selecting who you would like to be visible and who you would not want to be visible.

What recommendations would you give to someone considering this product?

In addition to its adaptability across all Internet-enabled devices, it includes easy installations and plugins, allowing all target participants to effortlessly join meetings. Instant messaging and conversing in a group online. The ability to plan and execute activities and events effectively. The most productive way to centralize teams is to do so. Full HD video conferencing and webcasting capabilities are included in this package. The ability to record and share all of your sessions.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

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