Webex Messaging Logo
Webex Messaging Logo
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Helps Innovate
  • Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

89

Screen Sharing

87

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

82

Document Collaboration

81

Task Management

81

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

82

Breadth of Features

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Webex Messaging Reviews

Grecia G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Excellent communication used in the organization.

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Webex is a fantastic tool to conduct meetings over the web regardless of wherever you or your coworkers happen to be. This a good at increasing communication between co-workers and serving to your business take full advantage of the most effective way to communicate via the internet that is completed with technology other than e-mails. Using the Webex app can fully free for tiny businesssses and their groups as long as they don’t exceed ten users per month. The one downfall in Webex’ twenty two years of excellence has been its subpar client service, one thing that I’d personally prefer to see improve in the near future.

What is your favorite aspect of this product?

Webex conferences is the fastest and a lot of simple package for having on-line virtual conferences. You’ll be able to meet individuals face-to-face through video chats, that are simple to line up. You’ll be able to have video chats with one or as several participants as you want. For meetings with over 2 people, you can host or schedule them as needed. Webex Meetings produces rooms for every meeting you create automatically, wherever you can chat with the opposite participants via text till the meeting is due.

What do you dislike most about this product?

It' hard to assume of a picture to use as your background wallpaper unless you're a little startup or company since massive firms have copyrights on photos of their offices, therefore, you'll want an extremely sunny day like nowadays and therefore the weather should be nice too, however, it’s a startup which implies the conditions are good for doing business.

What recommendations would you give to someone considering this product?

I would recommend WebEx if you’re trying to find a virtual collaboration tool or a conference call service that’s straightforward to line up. There’s no transfer necessary to log into a WebEx meetings; one can join as a guest. . Webex Meeting’ Ims are direct and quick, creating it an efficient way to communicate even though a full-fledged meeting isn't possible due to planning conflicts. Alternatively, Webex conferences permits users to go away voice mails within the form of recorded voice or video messages, that function a wonderful substitute to verbal communication in period of time in situations wherever text chat isn't convenient.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Efficient Service

Cons

  • Under Delivered

Rose B.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

It offers the quality with productivity

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

Webex is easy to use and is user friendly. Webex offers the feature of screen recording, sharing documents, presentations and applications within the website. It has the toll-free numbers with some call-in numbers for some countries for the outsiders (participants) who work in abroad. The software provides the note-taking application for the users to be able to take notes from the meeting. Variety of tools are provided to make the interaction more productive; like polls, multiple answers segments and so on, and keep them for the future use. Good video resolution makes it different from other soft wares. The audio recording is also supported

What is your favorite aspect of this product?

Flexible retention of data and archiving u till the user deletes it the data is save. The software offers the feature of layout customization to make an eye pleasing layout to make the user comfortable and give the workplace vibes and to promote productivity.

What do you dislike most about this product?

It does not contain password protected system and is not secure. The software is heavy and consumes a lot of the power. Webex has a poor integration tool which could have a plus point for its reputation. The software is pricey and the Support and customer service of the Webex does not respond to the queries even after having paid subscription.

What recommendations would you give to someone considering this product?

Webex by cisco is the best communication solution for the leading enterprises, it offers the quality with productivity which helps the expending businesses to work in a modern pace.

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Respectful

Aarti A.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Fantastic Video Conferencing solution

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

Webex by Cisco has some really great features that set it apart from the other video conferencing applications in the market. It gives the user the option to get automated transcripts running during meetings and calls which can be helpful in keeping a track of the conversation. There are also polls that can be conductedted to make meetings interactive and interesting.

What is your favorite aspect of this product?

One of the best features by Webex is the real-time language translations. This is super important when you are dealing with clients and users from across the globe. So this helps in overcoming language barriers and increases efficiency and communication. This particular feature is not very common in video conferencing applications.

What do you dislike most about this product?

Since Webex provides a good number of tools and features, some users can find the user interface a little difficult to use in the beginning. Other than that there are not many major limitations to using this product.

What recommendations would you give to someone considering this product?

This is definitely a great video conferencing solution with a wide range of features that helps organizations increase work and communication efficiency. It provides great video and audio quality and is compatible with both Windows and Linux. The QA, polls and live chat options during meetings help make them interactive and interesting.

Pros

  • Efficient Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

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