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Cisco Systems

Webex Messaging

Composite Score

8.8 /10

CX Score

9.1 /10

580 Reviews Write a Review

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What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details

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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2023

4 Top Rated Capabilities

1 Top Rated Features

2022

0 Top Rated Capabilities

2 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Performance Enhancing
Helps Innovate
Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

Screen Sharing

Instant Messaging

File Sharing Collaboration

Granular Access Management

Document Collaboration

Task Management

Notifications

Cross Platform Support

Integration With Productivity Tools

Search

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Webex Messaging Reviews

Destiny P.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Accessible via browser, pc, and cell phone

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

The addition of features such as a whiteboard and display screen sharing renders meetings much more entertaining with webex. Audio can also be joined via a mobile device. Even though the internet is sluggish, you can attend the meeting. You can silence any member if they are unintentionally producing background noise. Webex is the only platform that offers transcripts. It is free for the first 100 users. It is accessible via browser, pc, and cell phone.

What is your favorite aspect of this product?

Webex features a few truly useful technologies, such as solid, dependable meeting spaces (in Webex Conferences) and an incorporated chat platform in Webex Communities. Webex Teams serves as a chat center and speedy link to your sessions, even displaying you who is also in the room prior to your joining.

What do you dislike most about this product?

There is no distinction between DMs and groups; instead, there is a big list in which the group, you are a member of but have forgotten the name of, is deeply hidden in the list. Finally, it is difficult to customize which groups transmit messages and which do not.

What recommendations would you give to someone considering this product?

If you're looking for a standard moderate tool that can do a number of stuffs, Webex isn't the worst selection.

Pros

Helps Innovate
Efficient Service
Caring
Altruistic

Matthew A.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Good Tool, Cisco Raised Prices When Pandemic Came

Likeliness to Recommend

7 /10

What differentiates Webex Messaging from other similar products?

Similar to Zoom with a more professional coat of paint on it. Good for office meetings and doesn't have the same privacy concerns as Zoom

What is your favorite aspect of this product?

Integration of video, audio, and screen sharing abilities.

What do you dislike most about this product?

That the cost went from free to paid during the pandemic

What recommendations would you give to someone considering this product?

If you have a business with a lot of remote work, this may be the product for you

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Cons

Charges for Enhancements
Leverages Incumbent Status
Slower Product Innovation

Rohit J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Does the Job, but better options are available

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

Better sharing capability

What is your favorite aspect of this product?

Training purposes it is the best

What do you dislike most about this product?

Very vulnerable from security perspective

What recommendations would you give to someone considering this product?

Better file sharing integration

Pros

Enables Productivity
Reliable
Performance Enhancing
Unique Features

Webex Messaging

What is Webex Messaging?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2021 Emotional Footprint Champion

Webex Messaging Ratings

87 Likeliness to Recommend

95 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Webex Messaging?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Screen Sharing The ability to share screens.

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Notifications Tool alerts business of an application generated event.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Search The system can search an entire body of a document for a keyword or phrase.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Webex Messaging Reviews

Destiny P.

Accessible via browser, pc, and cell phone

Likeliness to Recommend

Pros

Matthew A.

Good Tool, Cisco Raised Prices When Pandemic Came

Likeliness to Recommend

Pros

Cons

Rohit J.

Does the Job, but better options are available

Likeliness to Recommend

Pros

Most Popular Webex Messaging Comparisons

Microsoft Teams

Slack

Google Chat

Zoho Cliq

Cisco Jabber

OpenText GroupWise

1
Since last award

Feature Ratings

Voice and Video Collaboration

Screen Sharing

Instant Messaging

File Sharing Collaboration

Granular Access Management

Document Collaboration

Task Management

Notifications

Cross Platform Support

Integration With Productivity Tools

Search

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support